Jakovi Harris
Hutchins,US
Summary
Experienced in building strong client connections through effective phone communication. Skilled in using tactical probing questions to uncover clients' goals, needs, wants, and challenges. Utilized this information to develop customized campaign solutions tailored to their specific requirements. Consistently met with clients weekly for sixty to ninety days, providing continuous support and progress towards their objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
GEICO
Dallas, TX
08.2023 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
Genpact
Richardson, TX
01.2020 - 08.2023
- Developed extreme rapport over the phone. Would ask clients tactical probing questions to help discover their goals, needs, wants and challenges over the phone. Would then design tailored campaign solutions towards their needs and would meet weekly for sixty-ninety days.
- Performed direct sales over the phone via cold call/warm leads, worked with over 200+ diverse businesses who on average spent $10,000-$25,000 monthly and convinced them to invest more capital into Facebook advertising.
- Expert on Facebook Ads manager and Instagram Ads. Clients would share screens and would rely on me as their trusted campaign specialist to design campaigns that were built to generate more leads and sales for their business.
- Developed extreme rapport over the phone. Would ask clients tactical probing questions to help discover their goals, needs, wants and challenges over the phone. Would then design tailored campaign solutions towards their needs and would meet weekly for sixty-ninety days.
Warehouse Operator
Performance Food Group Co
Duncanville, TX
02.2018 - 11.2019
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Played a crucial role in achieving successful annual inventory counts by meticulously organizing stock levels beforehand.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
- Increased efficiency in picking and packing processes, employing systematic approaches.
- Enhanced order tracking accuracy, meticulously updating warehouse management system.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
- Streamlined warehouse operations, leading team to organize inventory efficiently.
- Minimized downtime, promptly addressing and reporting any equipment malfunctions.
- Improved safety standards by conducting regular equipment checks and safety drills.
- Enhanced team productivity with thorough training on warehouse management systems.
Education
High school diploma -
Duncanville High School
Duncanville, TX06.2018
High School -
Cedar Valley College - DCCCD
Lancaster, TX01.2018
Skills
- Order Picking
- Pallet Jack
- RF Scanner
- Warehouse Experience
- Packaging
- Shipping & Receiving
- Heavy Lifting
- Quality Inspection
- Lean Six Sigma
- Facebook Advertising
- Direct Sales
- Digital Marketing
- Social Media Management
- PPC Campaign Management
- Search Engine Optimization (SEO)
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Sales training
- Strategic planning
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Brought in 65number new customers.
- Exceeded monthly quota 30 times.
- Project Development - Collaborated with team of Advertising specialists in the development of Software .
- Awarded “Employee of the Month” in 2020
- Increased productivity 25 % by implementing several process improvements.
- Business Development - Initiated two key partnerships which resulted in revenue growth.
- Design - Responsible for creative design for prominent design
- Supervised team of 15 staff members.
- Collaborated with team of 10 in the development of Sales Businesses
- Documented and resolved tech issue which led to increase in software development
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved sales by introducing new features for sales tasks.
- Achieved maximum sales by completing advertising with accuracy and efficiency.
- Resolved product issue through consumer testing
Certification
- Area of expertise License - Timeframe
- Area of certification Training - Timeframe
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
Languages
Spanish
Elementary
Timeline
Sales Associate
GEICO
08.2023 - 04.2025
Customer Service Representative
Genpact
01.2020 - 08.2023
Warehouse Operator
Performance Food Group Co
02.2018 - 11.2019
High school diploma -
Duncanville High School
High School -
Cedar Valley College - DCCCD