Jaksari Lucero
East Rutherford,NJ
Summary
A dedicated customer service representative with expertise in payment processing and product knowledge. Skilled in problem solving and communication, effectively resolving customer inquiries and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement
East Rutherford, New Jersey
12.2023 - Current
- Guided customers in product location throughout store efficiently.
- Addressed customer inquiries with accurate information on products and services.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Supported customers in selection, ordering, billing, returns, exchanges, and technical assistance.
- Educated customers on billing procedures and processed payments promptly.
- Adjusted bills and issued refunds to resolve service or billing complaints.
Cashier
Taqueria Los Gueros
East Rutherford, New Jersey
08.2022 - 10.2022
- Assisted customers with menu inquiries and food recommendations.
- Maintained cleanliness and organization of cashier station and dining area.
- Handled cash, credit, and debit payments accurately and efficiently.
- Managed customer complaints with patience and resolved issues promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer transactions using cash register and point-of-sale system.
Camp Counselor
Elementary School
East Rutherford, New Jersey
06.2022 - 08.2022
- Supervised children during various recreational activities and ensured safety protocols.
- Assisted in planning and organizing daily camp schedules and events.
- Maintained cleanliness and organization of camp facilities and equipment.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Tracked attendance, checking off present individuals.
Education
High School Diploma -
Henry P. Benton Regional High School
East Rutherford06-2023
Skills
- Product knowledge
- Payment processing
- Customer support and technical assistance
- Billing management
- Relationship management
- Organizational skills
- Communication skills
- Cash handling
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Lowes Home Improvement
12.2023 - Current
Cashier
Taqueria Los Gueros
08.2022 - 10.2022
Camp Counselor
Elementary School
06.2022 - 08.2022
High School Diploma -
Henry P. Benton Regional High School