Jakuri Tarver
Norfolk,VA
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
Norfolk, Virginia
10.2024 - Current
- Delivered packages efficiently to various locations across the city.
- Maintained accurate logs of delivery times and routes used.
- Communicated with dispatch regarding delivery schedules and updates.
- Assisted customers with inquiries about package statuses and delivery times.
- Followed traffic laws and regulations to ensure safe driving practices.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Sales Associate
LeafFilter
Norfolk, Virginia
06.2023 - 09.2024
- Assisted customers in selecting gutter protection solutions.
- Demonstrated product features and benefits to potential clients.
- Maintained knowledge of industry trends and competitor offerings.
- Supported sales team with administrative tasks and customer inquiries.
- Engaged with customers to build rapport and trust during interactions.
- Processed customer orders accurately and efficiently in the system.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Navy Exchange
Norfolk, Virginia
10.2018 - 05.2023
- Engaged with customers to build rapport and trust during interactions.
- Participated in training sessions to enhance product knowledge and skills.
- Collaborated with team members to improve customer service experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Lead
Tropical Smoothie
Norfolk, Virginia
02.2018 - 09.2018
- Directed daily sales operations and ensured customer satisfaction at Tropical Smoothie.
- Trained and mentored new team members on product knowledge and customer service.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Implemented promotional strategies to enhance product visibility and increase sales.
- Resolved customer complaints swiftly to maintain a positive store environment.
- Maintained cleanliness and organization of the store to meet health standards.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2015
Skills
- Time management
- Effective communication
- Complaint resolution
- Customer relationship management
- Product expertise
- Team collaboration
- Active listening
- Adaptability
Timeline
Delivery Driver
Amazon
10.2024 - Current
Sales Associate
LeafFilter
06.2023 - 09.2024
Sales Associate
Navy Exchange
10.2018 - 05.2023
Sales Lead
Tropical Smoothie
02.2018 - 09.2018
High School Diploma -
Granby High School