Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakyia Gandy

Waynesboro,MS

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Assistant Manager

McDonald's
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Customer Service Representative

Wayfair
11.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Certificate -Long Term HCA/Phlebotomy -

Jones Junior College
Waynesboro, MS
05.2023

High School Diploma -

Wayne County High School
Waynesboro Ms
05.2020

Skills

  • Research
  • Verbal Communication
  • Social Perceptiveness
  • Analytical and Critical Thinking
  • Customer Relations
  • Written Communication
  • Calm Under Pressure
  • Supervision and leadership

Timeline

Assistant Manager

McDonald's
01.2023 - Current

Customer Service Representative

Wayfair
11.2020 - 01.2021

Certificate -Long Term HCA/Phlebotomy -

Jones Junior College

High School Diploma -

Wayne County High School
Jakyia Gandy