- Graphic Design
- Blogging/Vlogging
- Photography
- Music
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
Jakyra Blount
Lindenhurst,IL
Summary
Dynamic professional with a proven track record at Hertz Car Rental, excelling in customer service and branch operations management. Skilled in CRM software and time management, I consistently enhanced customer satisfaction and increased repeat business through attentive service and effective problem-solving. Committed to delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Youth Program Contactor
The Community Works NFP
11.2024 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Engaged in photography, graphic design and video content creation.
- Managed social media accounts, resulting in increased followers and engagement rates.
- Contributed to company growth by identifying new media opportunities and expanding into emerging channels.
- Participated in weekly meetings with cross-functional teams to discuss campaign progress, challenges, and opportunities for improvement.
Assistant Branch Manager
Hertz Car Rental
01.2023 - 10.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
Customer Service Representative
Grainger Industrial Supply
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
Membership Coordinator
Lifesport Tennis
04.2020 - 01.2022
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Car Sales Consultant
Libertyville Chevrolet
02.2019 - 04.2020
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Exceeded monthly sales targets consistently by utilizing effective prospecting techniques such as cold calling and social media outreach.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Seasonal Package Handler
FedEx
12.2017 - 01.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Sales Lead Keyholder
Claires Stores Inc
01.2016 - 01.2018
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new staff members on proper ear piercing techniques and procedures, promoting consistency across the team.
- Assisted management with marketing initiatives targeting potential customers interested in getting their ears pierced at our location.
- Educated clients on proper aftercare for newly pierced ears, resulting in reduced infection rates and faster healing times.
- Increased customer satisfaction by performing precise and efficient ear piercings in a clean, sanitary environment.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL01-2017
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Branch operations management
- Customer relationships
- Excellent time management skills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
- Campaign management
- Studio photography expertise
- Expert photo editing
- Black and white photography
- Digital asset management
Interests
Timeline
Youth Program Contactor
The Community Works NFP
11.2024 - Current
Assistant Branch Manager
Hertz Car Rental
01.2023 - 10.2024
Customer Service Representative
Grainger Industrial Supply
01.2022 - 01.2023
Membership Coordinator
Lifesport Tennis
04.2020 - 01.2022
Car Sales Consultant
Libertyville Chevrolet
02.2019 - 04.2020
Seasonal Package Handler
FedEx
12.2017 - 01.2018
Sales Lead Keyholder
Claires Stores Inc
01.2016 - 01.2018
High School Diploma -
Round Lake Senior High School
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