Microsoft Office
Keenya Foster
Adult/Youth Program Manager
Columbia,MD
Summary
Highly skilled and resourceful worker, adept at coordinating travel, organizing large scale events, managing calendars, scheduling meetings, creating expense reports, budgets, and filing systems., as well as strong skills in technical problem solving with strong people skills. Diverse in simultaneous office needs in fast-paced environments. Hard-working multi-tasker with unparalleled time management communication and organizational skills.
Experienced Program Manager with 30+ Years experience in advanced computer skills, using Microsoft Office (Word, Excel, Access, and Powerpoint) to create numerous documents for MCTA. Have experience using Microsoft Word to MCTA Rules and Regulation documents for Adult and Junior programs, monthly MCTA Board meetings, and the Official MCTA Parents of Junior Players Guidelines which helps parents know what to expect throughout our Junior Team Tennis (JTT) season; used Powerpoint to create presentations with graphical illustrations showing budget and reconciliation data, as well as the fluctuations in Adult and Youth player registrations for each season; used Microsoft Excel to create spreadsheets for managing facilities time slots for league matches, team scheduling, and Profit & Loss (P&L) spreadsheets for our Exeaccounting department; used Microsoft Access to upload league matches into the United States Tennis Association (USTA) database for players and team captains; and Outlook to send and receive emails from staff and customers.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Adult/Youth Program Manager
Montgomery County Tennis Association, MCTA
Bethesda , MD
2021.06 - Current
- Manages and coordinates yearly company events including tournaments and outreach programs for approximately 1,500 adults and 500 youth per year.
- Conducted meetings and networked with potential business partners in and around Montgomery County, Maryland, that resulted in 40 percent growth of junior players per year.
- Maintains and updates the company website (www.mctatennis.org) that included e-commerce portals for registration fee collection, reconciliations payments and Adult/Youth league communications.
- Designed, published, and distributed monthly e-newsletters, social media posts, white papers, email communications, and web content
- Prepares materials for meetings, including but not limited all Staff meeting and the MCTA Board of Directors. This includes preparing drafts of annual MCTA League Rules and Regulations, Parent and Player Code of Conduct statements and guidelines for MCTA Adult and Youth events held throughout the year.
- Types and produces all social media posts for the Executive Director.
- Creates budget projections and reconciliation payments for League programs.
- Established effective working relationships with customers, stakeholders and internal partners.
- Addresses customer concerns (via email or phone), in a timely manner.
- Prepares negotiated annual budgets and spending requirements.
- Develops monthly schedules and assignments for adult and junior programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Conducted community workshops to promote different programs and educate public on upcoming events and services for people interested in joining our association.
- Referred clients to appropriate team members, community agencies and organizations to meet a players needs.
- Established and maintains MCTA online filing system (G-Suite) to include programmatic documents, research articles, receipts/invoices, sign-in sheets, personnel files, and budgets as needed.
- Accepts responsibility for special projects (i.e., World Team Pickleball League, MCTA Junior Tournaments Series Championship) as assigned.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues pertaining leagues performance.
- Developed monthly schedules for adult and junior league players.
- Worked with senior case managers to coordinate team development activities and trainings
Mail Handler/Equipment Operator
United States Postal Service, USPS
Linthicum , MD
2020.08 - Current
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Process 50-150 pieces of mail on a daily basis.
- Used forklifts, hand trucks, scissor lifts and other equipment to move parcel packages and letter mail around work sites and organized according to need.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Administrative Assistant
Crosswalk Lutheran Church
Columbia , MD
2019.01 - 2021.03
- Responsible for all small business administration of church office and staff, including but not limited to: banking, purchasing, insurance, real estate negotiations, advertising, public relations, event planning, grounds maintenance, vehicle maintenance and sanctuary housekeeping
- Assists Pastor in planning, organizing, and goal setting, so that responsive programs developed which assured vitality of the church
- Responsible for running audio and visual equipment when needed for weekly worship service
- Communicates with the congregation, so that exchange of viewpoints and faithful representation resulted in organized assembly.
- Manages church website, social media announcements, bulletins and other publications for church.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Interacted with vendors to purchase and set up equipment and services.
- Managed relational database to store information for reference, reporting and analysis.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Edited documents to improve accuracy of language, flow and readability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Adult/Youth Program Manager
Montgomery County Tennis Association
Bethesda , MD
2016.04 - 2020.04
- • Manages and coordinates yearly company events including tournaments and outreach programs for approximately 1,500 adults and 500 youth per year
- Conducted meetings and networked with potential business partners in and around Montgomery County, Maryland, that resulted in 40 percent growth of junior players per year
- Constructed and maintained website (www.mctatennis.org) that included e-commerce portals for registration fee collection, auditing and league communications
- Designed, published, and distributed monthly e-newsletters, social media posts, white papers, email communications, and web content
- Produces and schedules all social media posts for Executive Directors
- Maintained budget projections and reconciliation payments for League programs
- Established effective working relationships with customers, officials, and vendors
- Addressed customer concerns (via email or phone), in a timely manner.
- Adhered to negotiated annual budget and spending requirements.
- Helped develop monthly schedules and assignments.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Conducted community workshops to promote different programs and educate public on available services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues.
- Helped develop monthly schedules and assignments
- Worked with senior case managers to coordinate team development activities and trainings
- Adhered to negotiated annual budget and spending requirements
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Developed and created programs and monitored effectiveness against individual participant needs
- Maintained excellent attendance record, consistently arriving to work on time
- Developed team communications and information for meetings
Leagues Coordinator
USTA Maryland, United States Tennis Association (USTA) Maryland District
Reston , VA
2013.09 - 2015.01
- Monitored and maintained the integrity of United States Tennis Association (USTA)online player, team, tournament and records management system as it relates to USTA Maryland District League participants and in coordination with the USTA Mid-Atlantic Section (MAS) as required
- Created a cloud storage and digital platform for all Maryland Local League Coordinators and captains of Local League Winners, which. reduced the amount of redundancy, errors and corrections for player reimbursements, League schedules, etc
- Produced all web based administrative forms for the USTA Maryland District Tennis League Website
- Managed and coordinated yearly company events including tournaments and outreach programs for approximately 15,000 adults per year
- Trained newly hired Local League Coordinators on USTA Mid-Atlantic Section (MAS) and Maryland district rules as it relates to their tennis leagues within their counties, as well as serving as mentor to help resolves certain issues that may occur (scheduling/player conflicts, league management, understanding league rules, etc.)
- Created and maintained management financial reports to USTA/Maryland Executive Directors and Director of Leagues.
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed team communications and information for meetings
- Demonstrated respect, friendliness and willingness to help wherever needed
- Prepared variety of different written communications, reports and documents
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Resolved problems, improved operations and provided exceptional service
- Carried out day-to-day duties accurately and efficiently
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Led projects and analyzed data to identify opportunities for improvement
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Program Management Execution Officer
National Geospatial Intelligence Agency, NGA
Springfield , VA
2006.01 - 2012.01
- Coordinated aspects of IT acquisition associated with long/short term programs/projects to include evaluative analysis of requirements such as project objectives, current work operations, and resource utilization
- Performed budget functions such as funding execution through obligation as well as programmed out-year sustainment and the development of Independent Government Cost Estimates
- Managed numerous large multi-million dollar programs/projects with sites throughout the agency.
- Managed multi-million projects (ie., DMIGS (Defense Mobile Integrated Geospatial-Intelligence System) and RRS (Remote Replication System))
- Briefed Senior Executive’s at the Division, Department and Directorate level on the status of my highly visible IT projects on a weekly basis.
- Carried out day-to-day duties accurately and efficiently.
Education
No Degree - Computer Science And Programming
Harvard University
Online 2020.05 - Current
Certification in Hospitality and Tourism - Hospitality Administration And Management
Florida Atlantic University
Boca Raton, FL 2020.04 - 2020.05
No Degree - Computer Networking
Global Knowledge University
Washington, DC 2012.01 - 2012.01
Defense Acquisition Workforce Improvement Act (DAWIA) Certification: Information Technology (DAWIA - Level 1) - Program Management And Information Technology
Defense Acquisition Workforce
Online 2006.09 - 2007.01
Some College (No Degree) - Computer Programming
Montgomery College
Rockville, MD 2001.05 -
GED -
Calvin Coolidge High School
Washington, DC 1984.01 - 1984.07
Skills
30+ Years experience in advanced computer skills
Software
G Suite
Adobe Software
Timeline
Adult/Youth Program Manager
Montgomery County Tennis Association, MCTA
2021.06 - Current
Mail Handler/Equipment Operator
United States Postal Service, USPS
2020.08 - Current
No Degree - Computer Science And Programming
Harvard University
2020.05 - Current
Certification in Hospitality and Tourism - Hospitality Administration And Management
Florida Atlantic University
2020.04 - 2020.05
Administrative Assistant
Crosswalk Lutheran Church
2019.01 - 2021.03
Adult/Youth Program Manager
Montgomery County Tennis Association
2016.04 - 2020.04
Leagues Coordinator
USTA Maryland, United States Tennis Association (USTA) Maryland District
2013.09 - 2015.01
No Degree - Computer Networking
Global Knowledge University
2012.01 - 2012.01
Defense Acquisition Workforce Improvement Act (DAWIA) Certification: Information Technology (DAWIA - Level 1) - Program Management And Information Technology
Defense Acquisition Workforce
2006.09 - 2007.01
Program Management Execution Officer
National Geospatial Intelligence Agency, NGA
2006.01 - 2012.01
Some College (No Degree) - Computer Programming
Montgomery College
2001.05 -
GED -
Calvin Coolidge High School
1984.01 - 1984.07
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