JALA BROWN
Saint Paul,MN
Summary
Self-motivated and adaptable professional with 2+ years experience in healthcare and knowledge of rehabilitation clinical care, post- operative orthopedic injuries, data collection and analysis. Experienced in customer satisfaction bringing 5 + years of quality performance in customer support roles. Skilled in delivering exceptional service and building personal skill set.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Communicator
Ashfield Healthcare
Remote
03.2022 - Current
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Exhibit effective communication and tele-management skills
- Converse with callers in empathetic manner and facilitate callers in their ability to understand medical terminology
- Possess effective organizational skills and work with multiple projects simultaneously
- Safeguard patient privacy and security rules of health insurance portability and accountability act (HIPPA).
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Fitness Coach
ONE CYCLING AND FITNESS
Charlotte, North Carolina
08.2021 - 02.2022
- Modified workout plans according to fitness levels and medical considerations.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Provided coaching about healthy lifestyle strategies.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Physical Therapist Technician
GREG OTT PHYSICAL THERAPY
Charlotte, North Carolina
05.2020 - 02.2022
- Collaborated with team to direct and assist patients during their therapy session
- Educate patients on musculature anatomy and explain therapeutic options
- Provide first aid, monitor wounds and incisions, and care for post-operative patients
- Multitasked and adapted during fast-paced, high population periods of clinic
- Recruited and trained newly hired talent on clinical operations
- Schedule and plan events with physicians, attend in-services
- Keep licenses and certifications for clinic and therapist active
- Enter data and review patient information in EMR database.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Inventoried supplies and replenished when needed.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
Sales Associate
HIBBETT SPORTS
Clinton, North Carolina
10.2015 - 01.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Applied Science - Exercise Science
The University of North Carolina At Charlotte
Charlotte, NC12.2020
Associate of Arts -
Sampson CommunityCollege
05.2016
Skills
- Collaboration
- Patient Care
- Patient relationship building
- Event planning and execution
- Recruiting and training
- Medical terminology
- Office Administration
- Time Management
- Client Coaching
- Customer Service
- CRM/ EMR Software
- Data Entry and Maintenance
- Microsoft Expert
- Customer communications
- Post-operative care
- Social media marketing
Certification
- American Red Cross BLS CPR/AED
- ACSM Certified Exercise Physiologist
- ISSA Certified Personal Trainer
- ISSA Certified Nutritionist
*References available upon request*
Timeline
Healthcare Communicator
Ashfield Healthcare
03.2022 - Current
Fitness Coach
ONE CYCLING AND FITNESS
08.2021 - 02.2022
Physical Therapist Technician
GREG OTT PHYSICAL THERAPY
05.2020 - 02.2022
Sales Associate
HIBBETT SPORTS
10.2015 - 01.2017
Bachelor of Applied Science - Exercise Science
The University of North Carolina At Charlotte
Associate of Arts -
Sampson CommunityCollege
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