Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jala Grace

Atlanta,GA

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

2
2
years of post-secondary education
9
9
years of professional experience

Work History

Customer Care Representative

HD Supply
Atlanta, GA
01.2025 - Current
  • Handled inbound customer calls for building and maintenance supply orders.
  • Resolved order status, shipping, and delivery questions using HD Supply systems.
  • Processed order entry requests with accurate product and account details.
  • Coordinated with warehouse teams on backorders, substitutions, and fulfillment issues.
  • Assisted customers with returns, credits, and invoice questions.

Customer Service Representative

Ashbury automotive
Sandy Springs, Georgia
01.2024 - 01.2025
  • Answered inbound service calls and scheduled appointments for dealership service customers.
  • Followed up with service guests through phone, email, and text communication.
  • Performed data entry of customer information into computer system.

Customer Account Representative

American Honda Finance
Alpharetta, Georgia
04.2022 - 01.2024
  • Processed customer vehicle loan payments and payoff transactions accurately.
  • Explained auto loan agreements, payment terms, account balances, and payoff procedures.
  • Educated customers on vehicle warranty coverage, warranty benefits, and related account questions.
  • Assisted customers with loan servicing inquiries, payment discrepancies, and account resolution.
  • Provided clear explanations of financial account information while maintaining customer confidentiality.

Customer Service Representative

Penserv
Columbia, South Carolina
03.2018 - 06.2021
  • Processed participant distributions, loans, and hardship withdrawals for retirement plan administration.
  • Explained retirement options, eligibility, and distribution forms to employees.
  • Handled inbound calls and emails for Ashbury automotive customers.
  • Scheduled service appointments and updated repair calendars.
  • Reviewed repair orders and clarified service details with customers.

Education

Associate of Science - Psychology

Atlanta Metropolitan State College
Atlanta, GA
08.2024 - 11.2026

North Springs Charter High School
Sandy Springs, Georgia

Skills

  • Call center operations
  • Customer service
  • Inbound customer service
  • Service scheduling
  • Payment processing
  • CRM software
  • Call center experience
  • Problem resolution
  • Complaint handling
  • Conflict resolution
  • Clear communication
  • Attention to detail
  • Decision-making
  • Problem solving
  • Stress management

Timeline

Customer Care Representative

HD Supply
01.2025 - Current

Associate of Science - Psychology

Atlanta Metropolitan State College
08.2024 - 11.2026

Customer Service Representative

Ashbury automotive
01.2024 - 01.2025

Customer Account Representative

American Honda Finance
04.2022 - 01.2024

Customer Service Representative

Penserv
03.2018 - 06.2021

North Springs Charter High School
Jala Grace