Jala Hutchins
Summary
Experienced supervisor leading team members to on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drive teams to meet goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Alabama Adventure And Splash Adventure
04.2020 - 08.2023
- I oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identify unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Store Associate
Family Dollar
06.2022 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Associate
Hibbetts
05.2022 - 07.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- I helped customers complete purchases, locate items, and join reward programs.
- I drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- I checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Foot Locker
07.2020 - 03.2021
- I greeted customers and helped with product questions, selections, and purchases.
- Stock merchandise, clearly labeling items, and arranging them according to size or color.
- Maintained a clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- I helped customers complete purchases, locate items, and join reward programs.
- I checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored the sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed the cash register after the end of the shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Business Management
Central Georgia Technical College
Macon, GA07.2024
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Complex Problem-Solving
- Staff Development
- Staff Discipline
- Schedule development
- Policy Enforcement
- Microsoft experience
- Audit reporting
Timeline
Store Associate
Family Dollar
06.2022 - 07.2022
Retail Associate
Hibbetts
05.2022 - 07.2022
Retail Sales Associate
Foot Locker
07.2020 - 03.2021
Supervisor
Alabama Adventure And Splash Adventure
04.2020 - 08.2023
Associate of Applied Science - Business Management
Central Georgia Technical College
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