Jala Jennings
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
Work History
Medicine Technician
Boulder Creek Assisted Living
07.2022 - 12.2022
- Medication administration
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Medical Assistant
Spectrum Health Urgent Care
01.2022 - 03.2022
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Tested and recorded blood glucose levels.
Medicine Technician
Porter Hills
06.2021 - 12.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
Monitor, Resident Care Aide
Yorkshire and Stonebridge Manor
10.2020 - 03.2021
- Medication administration
- Vital signs
- Organized and straightened resident rooms through light housekeeping such as making beds, emptying trash, and washing dishes
- Assisted residents with meals to meet individual needs and desires regarding changes in appetites and physical abilities to eat and drink
- Responded to resident calls to rapidly resolve issues and emergency situations
- Responded immediately to calls from patients for assistance or treatment and alerted
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
Resident Care Aide
Addington Place of Grand Rapids
04.2020 - 08.2020
- Set up and managed medical equipment following care plan
- Organized and straightened resident rooms through light housekeeping such asmaking beds, emptying trash, and washing dishes
- Gathered resident laundry, transported to laundry facility, and returned clean items toresidents
- Aided with one-person transfers, walking, climbing, or descending stairs
- Checked on residents regularly and reported findings or actions taken
- Administered medication to patients at specific dosing and times
- Communicated with residents and maintained positive relationship to boost emotionalhealth
- Responded to resident calls to rapidly resolve issues and emergency situations
- Ensured complete documentation when entering data into the EMR system
- Documented vital signs like temperature and blood pressure to track medicalsymptoms and the progress of treatments
- Resupplied patients with personal hygiene items like towels, soap and toilet paper
- Disinfected patient rooms, bathrooms and examination areas to prevent diseasespread
- Maintained confidentiality concerning treatment and personal information
- Helped patients with daily living requirements by bathing, dressing and assisting withmobility needs.
Airport Customer Service Agent
11.2019 - 04.2020
- Offered guest check-in services upon arrival, greeting guests and confirmingreservations during pre-flight procedures
- Corrected discrepancies in traveler reservations, contacting required companypersonnel to provide necessary ticket alterations or refunds
- Maintained prescribed sanitation and social distancing measures to promote customerand employee safety
- Verified identification and travel documents to board passengers for departure
- Tracked flight delays, announcing related impacts to customers waiting at airportgates
- Escorted passengers to flights, assisting seniors, disabled individuals, and minors tocorrect gates
- Provided in-person ticketing and reservation services, confirming all guests received
Medicine Technician
Clark Retirement
03.2023 - 09.2023
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
- Monitored medication storage area to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Delivery Driver
Amazon
10.2023 - Current
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
East Kentwood High School
Kentwood, MichiganRegistered Medical Assistant -
Ross Medical Education Center
11.2021
Associate of Science - Nursing
Grand Rapids Community College
Grand Rapids, MI2026
Skills
- EMR Systems
- Specimen Collection
- Privacy and Confidentiality
- Dressing Application
- Dietary Needs
- Medication Preparation
- Laboratory Testing
- Patient Assessments
- Aseptic and Sterilization Techniques
- Insulin Injections
- Monitoring Fluids
- Patient Records Gathering
- Caregiver Support
- Injury Prevention and Treatment
- Stock Supplies
- Patient Education
- Calm Under Stress
- EHR Documentation
- Immunizations and Vaccinations
- Splinting
- Wound Care and Irrigation
- Ph Testing
- Medical Terminology
- EKG Set Up and Monitoring
- First Aid
- Medical Billing and Coding
- Ambulating and Repositioning Patients
- Phlebotomy
Timeline
Delivery Driver
Amazon
10.2023 - Current
Medicine Technician
Clark Retirement
03.2023 - 09.2023
Medicine Technician
Boulder Creek Assisted Living
07.2022 - 12.2022
Medical Assistant
Spectrum Health Urgent Care
01.2022 - 03.2022
Medicine Technician
Porter Hills
06.2021 - 12.2021
Monitor, Resident Care Aide
Yorkshire and Stonebridge Manor
10.2020 - 03.2021
Resident Care Aide
Addington Place of Grand Rapids
04.2020 - 08.2020
Airport Customer Service Agent
11.2019 - 04.2020
High School Diploma -
East Kentwood High School
Registered Medical Assistant -
Ross Medical Education Center
Associate of Science - Nursing
Grand Rapids Community College
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