Ja’Lacey Tillman
Denham Springs,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Our Lady of the Lake
06.2023 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Supervisor
Lowe’s Home Improvement
03.2021 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Patient Service Representative
Outpatient Va Clinic
01.2019 - 03.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Manager
McDonald
04.2017 - 03.2019
- Handled and secured financial transactions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma - Business
East Baton Rouge Virtual Academy
Baton Rouge 08.2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center operations
- Epic
- Hippa
- CPR certified
Timeline
Call Center Representative
Our Lady of the Lake
06.2023 - 01.2025
Supervisor
Lowe’s Home Improvement
03.2021 - 02.2023
Patient Service Representative
Outpatient Va Clinic
01.2019 - 03.2021
Manager
McDonald
04.2017 - 03.2019
High School Diploma - Business
East Baton Rouge Virtual Academy
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