Jalacia Taylor
Brandon,FL
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options, where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
HomeGoods, TJX Companies
- Resolved customer complaints and maintained a clean and tidy area.
- Enabled customers to feel welcomed, important and appreciated by answering questions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Helped customers by answering questions and locating merchandise.
- Improved customer service wait times to mitigate complaints.
- Remained calm and professional in stressful circumstances.
- Educated customers on special pricing opportunities and company offerings.
- Supported sales team members to drive growth and development.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered phone calls to assist customers with questions and orders.
- Kept stockroom clean and neat.
Lead Associate
Kohls Department Store
06.2023 - 08.2024
- Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercising good judgment when making decisions; taking appropriate partners as needed.
- Partner with other associates on merchandising incoming product.
Customer Service Representative
JCPenney
06.2018 - 04.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer comments and questions via LiveChat during shifts
- Handled customer complaints and concerns.
- Greeted customers and responded to informational requests
- Processed credit card payments in electronic computer system.
- Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies.
- Provided information regarding charge accounts and loyalty programs.
- Answered over a hundred calls per shift to meet fast-paced call center demands.
Food Service Cashier
Joes Crab Shack
05.2015 - 06.2018
- Practiced proper safety and sanitation standards.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Handled equipment, chemicals and materials properly and with caution.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FLHigh School Diploma -
Armwood High School
Seffner, FLSkills
Team building
Timeline
Lead Associate
Kohls Department Store
06.2023 - 08.2024
Customer Service Representative
JCPenney
06.2018 - 04.2020
Food Service Cashier
Joes Crab Shack
05.2015 - 06.2018
Customer Service Cashier
HomeGoods, TJX Companies
Associate of Arts -
Hillsborough Community College
High School Diploma -
Armwood High School