Jalah Duhon
Baton Rouge,LA
Summary
Customer service specialist with a strong background in hospitality and administrative support. Delivers effective solutions and enhances operational efficiency through problem-solving and multitasking. Fosters a welcoming atmosphere while ensuring prompt client service. Strong organizational and communication skills drive timely service and customer satisfaction, while collaboration with teams elevates the overall guest experience.
Overview
4
4
years of professional experience
Work History
Caregiver
Home Instead
Baton Rouge, LA
04.2026 - 09.2026
- Assisted clients with daily living activities and personal care needs.
- Provided reliable support to clients in daily routines, enhancing their quality of life.\nEngaged with clients and families to clarify needs and foster trust.\nMaintained safety and cleanliness by organizing workspaces and common areas, promoting a secure environment.\nDemonstrated patience, reliability, and strong time-management skills consistently.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured timely administration for clients.
Server
Buffalo Wild Wings
Baton Rouge, LA
09.2025 - 02.2026
- Delivered exceptional customer service in fast-paced restaurant environment.
- Took orders and delivered food promptly to ensure customer satisfaction.
- Assisted in taking food and drink orders from customers accurately.
- Collaborated with team members to provide timely service and enhance operational efficiency.
- Maintained cleanliness of dining areas, contributing to positive guest experiences.
Server
Buffalo Wild Wings
Lake Charles, LA
02.2025 - 08.2025
- Delivered friendly and professional customer service to ensure customer satisfaction.
- Provided exceptional customer service in fast-paced restaurant to maintain satisfaction.
- Assisted customers with food and drink orders to enhance dining experience.
- Processed customer orders and delivered food to ensure timely service.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Handled cash and processed payments efficiently at the register.
Waiter/Server
Twin Peaks Restaurants
Lafayette, LA
09.2024 - 02.2025
- Provided friendly, attentive customer service in fast-paced restaurant environment, contributing to customer satisfaction.
- Took accurate customer orders and relayed them promptly to kitchen staff to minimize wait times.
- Addressed customer concerns professionally and efficiently.
- Ensured cleanliness and organization of work area to enhance dining experience.
- Collaborated with team members to ensure smooth operations during busy shifts.
Cocktail Waitress
Golden Nugget
Lake Charles, Louisiana
02.2023 - 12.2024
- Delivered attentive guest service in a high-pressure hospitality environment.
- Took and delivered customer orders accurately, contributing to overall guest satisfaction.
- Managed multiple customer requests efficiently, ensuring timely service during peak hours.
- Maintained a professional and welcoming demeanor toward guests at all times.
- Coordinated with coworkers and departments to improve service delivery and enhance guest experience.
- Adhered to company policies and safety standards consistently.
Secretary/Administrative Assistant
Wise Tax and Accounting
Lake Charles, LA
12.2022 - 08.2024
- Answered calls and assisted clients, resolving inquiries promptly.
- Organized files and supported general office operations.
- Handled payments and maintained accurate financial records to support office operations.
- Fostered a welcoming environment for clients and staff, enhancing overall office atmosphere.
Cashier
Burger King
Lake Charles, LA
01.2023 - 08.2023
- Operated POS system and efficiently processed cash transactions.
- Assisted customers with orders and payments.
- Prepared and packaged customer orders for timely delivery.
- Maintained clean and organized work area to enhance customer experience.
Education
Associate of Science -
South Louisiana Community College
Lafayette, LA09-2026
Skills
- Medication management
- Client documentation
- Time management
- Organizational skills
- Problem solving
- Multitasking
- Effective communication
- Team collaboration
- Conflict resolution
- Decision making
- Analytical thinking
- Customer service
Timeline
Caregiver
Home Instead
04.2026 - 09.2026
Server
Buffalo Wild Wings
09.2025 - 02.2026
Server
Buffalo Wild Wings
02.2025 - 08.2025
Waiter/Server
Twin Peaks Restaurants
09.2024 - 02.2025
Cocktail Waitress
Golden Nugget
02.2023 - 12.2024
Cashier
Burger King
01.2023 - 08.2023
Secretary/Administrative Assistant
Wise Tax and Accounting
12.2022 - 08.2024
Associate of Science -
South Louisiana Community College