Jalah Edison
New Britain
Summary
Results-driven Technical Support Engineer with strong experience in networking, system troubleshooting, and infrastructure support. Skilled in diagnosing complex issues, maintaining system uptime, and delivering high-quality support in fast-paced environments. Actively building expertise in cloud, virtualization, and network infrastructure through hands-on experience and homelab development.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
Jivetel Communications
12.2024 - Current
- Manage high-volume helpdesk tickets and deliver timely technical support
- Troubleshoot IP conflicts, VLAN issues, and connectivity problems
- Support VoIP systems and ensure uptime reliability
- Perform remote diagnostics and root-cause analysis
- Document incidents to improve efficiency and reduce repeat issues
Junior Form Developer
Advocate Solutions
02.2022 - 10.2024
- Developed and maintained web applications using HTML, CSS, and JavaScript
- Collaborated with cross-functional teams
- Debugged and optimized application performance
IT Intern
American Business Phone and Technology
12.2020 - 07.2021
- Assisted with servers, routers, switches, and firewalls
- Supported VPN configuration and remote access
- Participated in monitoring, audits, and disaster recovery planning
Education
Bachelor of Science - Computer Information Systems (Networking)
California Institute of Applied Technology
CA 01.2022 - 12.2025
Skills
- Networking: TCP/IP
- Networking: VLANs
- Networking: DNS
- Networking: DHCP
- Networking: VPNs
- Networking: Routing
- Systems: Windows
- Systems: Linux (Ubuntu/Debian)
- Systems: Active Directory
- Tools: Wireshark
- Tools: PuTTY
- Tools: TeamViewer
- Tools: Ticketing Systems
- Infrastructure: Firewall Configuration
- Infrastructure: Network Segmentation
- Infrastructure: Virtualization (VMware/Hyper-V)
Certification
- CompTIA A+
- CompTIA Network+
Projects Homelab
- Built and maintain a homelab with switches, firewall, and virtual servers
- Implemented VLAN segmentation and secure remote access
- Practiced Linux administration and infrastructure deployment
Timeline
Technical Support Engineer
Jivetel Communications
12.2024 - Current
Junior Form Developer
Advocate Solutions
02.2022 - 10.2024
Bachelor of Science - Computer Information Systems (Networking)
California Institute of Applied Technology
01.2022 - 12.2025
IT Intern
American Business Phone and Technology
12.2020 - 07.2021