Anibal M. Lopez
Port St. Lucie,FL
Summary
Resourceful and dependable Technical Support Specialist with 15+ years of experience in technical troubleshooting, customer service, and system support across corporate, manufacturing, and military environments. Known for clear communication, hands-on training, and building strong client and team relationships. Brings a solutions-focused mindset and a track record of improving processes and systems performance.
Overview
22
22
years of professional experience
Work History
Technical Support Specialist
Awareness Technology Inc.
01.2011 - Current
- Provide remote and on-site support for laboratory automation equipment to domestic and international clients
- Develop and deliver technical training to distributors and end-users
- Collaborate with engineering on diagnosing product issues and testing new components
- Contribute to the creation of manuals, training materials, and marketing content
- Represent companies at global trade shows and technical conferences
- Document technical support interactions and system performance reports for continuous improvement
Test Technician
Awareness Technology Inc.
01.2011 - 12.2011
- Programmed and tested subassemblies, identifying defects and improving quality control
- Worked closely with engineers to troubleshoot and refine product functionality
- Assisted in documenting procedures for assembly and testing processes
Regional Field Technician
Wal-Mart Inc.
01.2007 - 12.2010
- Maintained and repaired data, phone, and network systems across multiple store locations
- Installed and configured cabling (fiber optic, CAT5/6, coaxial) and wireless systems
- Responded to on-call technical emergencies on a rotating basis
Cable Technician, Lead Man
Jade Communications Inc.
01.2006 - 12.2006
- Supervised a five-person team installing network infrastructure at Congress Middle School
- Coordinated with electricians and IT staff to ensure seamless system integration
- Completed large-scale project three weeks ahead of schedule
Information Systems Technician
U.S. Army / U.S. Army Reserves
01.2003 - 12.2006
- Supported and maintained hardware/software systems for military operations
- Trained unit members in troubleshooting techniques and system usage
- Led the full rewiring of a reserve station’s network—completed in just two weeks
- Awarded for leadership and outstanding technical performance
Education
GED -
1-Year Drafting Certification -
Cybersecurity
03.2025
Currently pursuing coursework in Cybersecurity
Skills
- Networking: TCP/IP
- Networking: Cisco
- Networking: Wireless Systems
- Networking: Network Cabling
- Operating Systems: Unix/Linux
- Operating Systems: Windows
- Tools: Blueprint Reading
- Tools: System Configuration
- Tools: Circuit Board Programming
- Soft Skills: Leadership
- Soft Skills: Attention to Detail
- Soft Skills: Training & Communication
- Remote support
- Incident management
- Technical troubleshooting
- Customer support
Professional Highlights
- Promoted twice within the first year at Awareness Technology Inc.
- Traveled internationally for client training and technical support.
- Leadership Award recipient – U.S. Army
- Delivered technical training in English and Spanish (if applicable)
- Known for completing high-stakes projects ahead of deadline
Timeline
Technical Support Specialist - Awareness Technology Inc.
01.2011 - Current
Test Technician - Awareness Technology Inc.
01.2011 - 12.2011
Regional Field Technician - Wal-Mart Inc.
01.2007 - 12.2010
Cable Technician, Lead Man - Jade Communications Inc.
01.2006 - 12.2006
Information Systems Technician - U.S. Army / U.S. Army Reserves
01.2003 - 12.2006
Perth Amboy Technical School - 1-Year Drafting Certification,
- , Cybersecurity
Santaluces Community High School - GED,
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