JALAINE KING
Austin,TX
Summary
Detail-oriented and client-focused benefits professional with over 21 years of experience in employee benefits, client relations, data management, and compliance. Demonstrated expertise in supporting and managing group health accounts, facilitating renewals, and driving client satisfaction through strategic initiatives. Adept at leveraging analytical skills to optimize processes and ensure compliance with industry regulations. Committed to contributing extensive experience and a dedication to excellence in a role that enhances organizational value and fosters long-term client relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate Account Manager
HealthSure (Alera Group)
08.2021 - 07.2025
- Supported Employee Benefits team in preparing benefit guides and flyers using Canva.
- Updating all client information and attaching documents in the Epic database for reporting.
- Managed file cleanup and organized policy documentation for client online portals.
- Coordinated and tested Benefit Administration portals to ensure accurate employee enrollment.
- Collected and verified eligibility data and compliance documents for open enrollment.
Employee Benefits Representative
Frost Insurance Agency
08.2020 - 08.2021
- Maintained client records and processed employee enrollments and terminations.
- Supported Account Managers with spreadsheet creation and client presentation materials.
- Ensured accurate data entry and file organization across accounts.
Group Benefits Account Manager
HUB International
07.2014 - 08.2020
- Acted as liaison between clients and vendors, addressing issues and ensuring satisfaction.
- Led full renewal process including quoting, rate comparisons, and client proposals.
- Developed enrollment packets and reviewed contracts for accuracy.
- Maintained compliance by providing all necessary documentation to clients.
Benefits Account Manager & Office Manager
Hall & Associates
10.2004 - 07.2014
- Managed all client benefit accounts including group, individual, and Medicare plans.
- Oversaw open enrollments, quotes, and policy renewals.
- Delivered exceptional customer service to medical and financial clients.
- Handled retirement account transactions including withdrawals and transfers.
Education
No Degree - Computer Hardware Technologies
College of Southern Idaho
Twin Falls, IDSkills
- Employee Benefits Administration
- Customer Service & Client Relations
- Contract analysis and compliance
- Proficient in Microsoft Office Suite
- Data management for enrollment systems
- Analytical problem solving
Certification
- Current Resident Producer License, State of Texas | License #2525586 / NPN#1680352
- BAM Certification, National Association of Health Underwriters (NAHU) | Since June 2018
Timeline
Associate Account Manager
HealthSure (Alera Group)
08.2021 - 07.2025
Employee Benefits Representative
Frost Insurance Agency
08.2020 - 08.2021
Group Benefits Account Manager
HUB International
07.2014 - 08.2020
Benefits Account Manager & Office Manager
Hall & Associates
10.2004 - 07.2014
No Degree - Computer Hardware Technologies
College of Southern Idaho