Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tiffany Lamo

Tiffany Lamo

5 Joseph Ct, East Hampton

Summary

Versatile and detail-oriented Employee Benefits Account Manager with 5 years of experience in managing employer accounts and optimizing insurance solutions. Expertise in handling renewals, claims analysis, and open enrollment for diverse client groups, including level funded and captive self-funded plans. Proven ability to educate clients on cost-effective options, enhancing overall client satisfaction and retention. Certified in Health and Life Insurance, with a strong background in customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Employee Benefits Account Manager

Nesso Group
01.2020 - Current
  • Act as the main point of contact for 38 employer groups, ranging from 10 to 100 enrolled employees, providing hands-on management of their accounts.
  • Oversee day-to-day tasks including renewals, marketing, claims analysis, implementation, and open enrollment meetings, ensuring smooth and efficient operations.
  • Specialize in level-funded and captive self-funded plans, with a strong focus on Roundstone Captive solutions.
  • Work closely with clients to educate and guide them on prescription drug options and cost-saving strategies, including international sourcing when possible.
  • Focus on understanding and mastering captive self-funding models to help clients navigate their healthcare plans and achieve long-term savings.

Medical Assistant

Eastern Connecticut Ear Nose & Throat
07.2016 - 12.2019
  • Served as the lead medical assistant at the Willimantic location, supporting a team of four surgeons in a fast-paced ENT practice.
  • Managed daily patient flow, including pre-visit preparations, in-office procedures, and post-visit follow-ups.
  • Maintained inventory and ensured the office was fully stocked with medical and administrative supplies.
  • Played a key role in the smooth day-to-day operation of the office until the practice's closure in 2020, prompting a successful career transition into the insurance field.

Collections Technician

American Red Cross
06.2014 - 07.2016
  • Collected blood donations while making sure donors felt comfortable, safe, and well cared for.
  • Set up and took down equipment at mobile blood drives, keeping everything clean, organized, and running smoothly.
  • Handled donor records accurately to make sure everything met safety and regulatory standards.
  • Worked closely with teammates to hit collection goals and keep things moving efficiently.
  • Helped educate donors about the process and answered questions to ensure a positive experience and encourage return visits.

Education

Associate of Science - Medical Assisting

Keiser University
Orlando, FL
02.2014

Skills

  • Benefits administration
  • Sales support
  • Employee benefits administration
  • Data collection
  • Open enrollment coordination
  • Vendor relationship management
  • Account servicing
  • Employee counseling
  • Regulatory compliance
  • Employee communication

Certification

  • Health and Life Insurance Producer
  • March 2020 to Present

Timeline

Employee Benefits Account Manager

Nesso Group
01.2020 - Current

Medical Assistant

Eastern Connecticut Ear Nose & Throat
07.2016 - 12.2019

Collections Technician

American Red Cross
06.2014 - 07.2016

Associate of Science - Medical Assisting

Keiser University

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