Summary
Overview
Work History
Education
Skills
Timeline
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Jalaja Tally

Naperville,IL

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues.

Overview

4
4
years of professional experience

Work History

Customer Advisor

Delta Sonic Car Wash Systems
03.2022 - Current
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.

Crew Member

Portillos
06.2019 - 07.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.

Education

Bachelor of Arts - Graphic Design

American Academy of Art
Chicago, IL
05.2026

Skills

  • Effective Customer Communication
  • Maintaining Clean Work Areas
  • Promotions Programs
  • Document Review Skills
  • Client Relationships
  • Customer Service
  • Collaborative Environments
  • Performance Goals

Timeline

Customer Advisor

Delta Sonic Car Wash Systems
03.2022 - Current

Crew Member

Portillos
06.2019 - 07.2021

Bachelor of Arts - Graphic Design

American Academy of Art

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Jalaja Tally