Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovancia Jackson

Greenwood,MS

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 3 years of service-focused experience.

Overview

5
5
years of professional experience

Work History

Customer Advisor

Progressive
10.2022 - Current
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.

Senior Associate

Conduent
08.2020 - 08.2022
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Served as liaison, facilitating communication between management and associates.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Manager

Mcdonalds
01.2019 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Greenwood High School
Greenwood, MS
05.2020

Skills

  • Promotions Programs
  • Determine Medical Necessity
  • Client Needs Assessment
  • Special Requests
  • Customer Feedback
  • Accounting Records
  • Document Review Skills
  • Customer Transactions
  • Billing Inquiry Resolution
  • Customer Service
  • Inquiry Research
  • Performance Goals
  • Effective Customer Communication
  • Maintaining Clean Work Areas
  • Cold Calling
  • Account Closing
  • Conflict Resolution
  • Client Rapport-Building

Timeline

Customer Advisor

Progressive
10.2022 - Current

Senior Associate

Conduent
08.2020 - 08.2022

Manager

Mcdonalds
01.2019 - 04.2020

High School Diploma -

Greenwood High School

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Jovancia Jackson