Rachel Thompson
Charleston,WV
Overview
16
16
years of professional experience
Work History
Travel Advisor
FDV Global
Charleston, WV
05.2021 - Current
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
Cosmetologist
Self-Employed - The Purple Hair Stylist, LLC
South Charleston, WV
02.2019 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Cosmetologist
Hair We Are
Charleston, WV
06.2014 - 02.2019
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetologist
Regis Salon
Charleston, WV
06.2010 - 09.2013
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Receptionist
West Virginia Development Office
Charleston, WV
11.2004 - 02.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Cosmetology
Carver Career Center
Charleston, WV10.2009
East Bank High School
East Bank, WV05.1998
Skills
- Ground and Air Transport
- Vendor Records
- Critical Thinking
- Travel Agent CMS
- Travel Promotions
- Reservations Booking
- Travel Cost Computation
- Foreign Country Regulations
- Tour Package Sales
- Client Records
- Transportation Booking
- Airline Rules
- Clientele Relationship Development
- Tour and Travel Quotes
- Needs Assessment
- Travel Planning
- Reading Comprehension
- Travel Itineraries
- Travel Date Coordination
- Travel and Accommodations Explanation
- Travel Package Documentation
- Travel Knowledge
- Service Quality
- Customer Feedback
- Loyalty Programs
- Regulatory Requirements
- Guest Satisfaction
- Site Inspection
- Travel Insurance
- International and Domestic Travel
- Customer Payment Analysis
- Accurate Reporting
- Travel Bookings Processes
- Cancellation Policies
- Client Amenities
- Operational Efficiency
- Hotel Accommodations
- Hotel Booking
- Overseas Tours
- Leisure Travel
- Client Networking
- Travel Research
- Credit Card Payments
- Alternative Transportation
- Company Guidelines and Procedures
- Database Systems
- Special Requests
- Special Needs Travelers
- Creative Solutions
- Industry Standards
- Office Support
- Project Requirements
- Information Updates
- Customized Travel Package
- Sensitive Information Handling
- Company Branding
- Travel Marketing
- Customer Referrals
- Customs and Immigration Policies
- Billing Procedures
- Travel Innoculations Requirements
- Promotions Programs
- Travel Destination Advice
- Negotiating Rates
- Conflict Resolution Techniques
Timeline
Travel Advisor
FDV Global
05.2021 - Current
Cosmetologist
Self-Employed - The Purple Hair Stylist, LLC
02.2019 - Current
Cosmetologist
Hair We Are
06.2014 - 02.2019
Cosmetologist
Regis Salon
06.2010 - 09.2013
Receptionist
West Virginia Development Office
11.2004 - 02.2008
Cosmetology
Carver Career Center
East Bank High School