JALAL AHMED
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kitchen Crew Trainer
McDonald's
Richmond, TX
07.2023 - 05.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Organized team building activities to foster a positive work environment among crew members.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
Front Desk Customer Service Representative
Lahore food & grill inc
Chicago, IL
07.2021 - 04.2023
- Responded to customer queries in person, over the phone, or via email in a timely manner.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
- Processed guest payments utilizing point of sale systems accurately and efficiently.
- Maintained an up-to-date knowledge of hotel products, services, pricing plans and policies.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Store Associate
azad stationers
KARACHI, SINDH
01.2015 - 03.2020
- Demonstrated excellent customer service skills at all times.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Education
Bachelor of Arts - Finance
SAINT PATRICK COLLEGE
KARACHI01-2010
Skills
- Waste Reduction
- Cost Control
- Food presentation
- Recipe Development
- Food preparation techniques
- Food safety knowledge
- Hygiene standards
- Multitasking
- Customer Service
- Inventory management proficiency
- POS Software
Accomplishments
CREW OF THE MONTH
FOOD PRODUCTION LEADER
Certification
Texas Food Handler Safety
Timeline
Kitchen Crew Trainer
McDonald's
07.2023 - 05.2024
Front Desk Customer Service Representative
Lahore food & grill inc
07.2021 - 04.2023
Store Associate
azad stationers
01.2015 - 03.2020
Bachelor of Arts - Finance
SAINT PATRICK COLLEGE