Jalal Hamza
Doha
Summary
Ambitious team leader who is adaptable to different work environments, fields and sectors. Excellent work history, motivational approach and optimistic nature. Results oriented with a successful background in using structured methods to handle daily planning, scheduling and customer service requirements. Forward-looking and hardworking,
Overview
19
19
years of professional experience
Work History
retail Showroom Supervisor
Madi international
07.2016 - Current
- Spearheaded the recruitment and development of high-performing sales teams, catalyzing business expansion
- Oversaw end-to-end customer service and account management, ensuring operational excellence
- Streamlined inventory management, ensuring efficient product availability and prompt order processing
- Set and surpassed sales goals, cultivating a dynamic and achievement-oriented team culture
- Delivered superior customer support, guaranteeing a consistently positive service experience
- Led sales force supervision, implementing strategies to boost team productivity and effectiveness
- Orchestrated sales meetings to align team efforts with the company's strategic vision.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Sales Executive
Tivoli furniture group
04.2014 - 05.2016
- •Prioritized helping customers
- •Recommended complementary purchases to customers, increasing revenue.
- •Created inviting environment for customers by maintaining store organization and cleanliness
- • Delivered energetic responses to customers in-store and by phone, going above and beyond to serve needs.
- • Prioritizes workload adeptly, excelling in high-pressure and time-sensitive environments.
- •Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- • Coordinates seamless order processing and delivery to ensure customer satisfaction
- •Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales
Alfardan Group jewellery& watches
doha
06.2011 - 04.2014
- Managed inventory control to ensure product availability and stock integrity
- Enhanced brand visibility and sales performance
- Implemented shop improvements leveraging extensive sales experience to enhance customer experience and operational efficiency
- Prepared comprehensive daily reports for management, providing insights into sales metrics and operational activities
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Rotated stock and restocked shelves to maintain product availability
- Prepared merchandise for sales floor by pricing or tagging.
Retail Sales Representative
Madi international
Doha
05.2005 - 06.2011
- Exceeded sales targets through strategic merchandising, effective training programs, and adherence to sales quotas
- Fostered long-term client relationships through persistent follow-up and adept communication, culminating in successful deal closures
- Collaborated with team members to drive sales growth and profitability and goal achievement
- Elevated customer satisfaction by delivering exceptional service and maintaining consistent engagement
- Expanded and refined the customer database with a focus on VIP client acquisition and retention
- Strengthened brand reputation by promoting trademark excellence and expanding market reach.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Commercial High School -Commercial Academy
Syrian Skills
- Team Management
- Communication
- Sales and negotiation
- Decision-Making
- Sales & problem solving
- Customer Service
- Sales Leadership
- Performance monitoring
- Cash Handling and Reconciliation
- Excellent Communication
- Adaptability and Flexibility
- Team Building and Motivation
- Multitasking Abilities
Languages
Arabic
English
Personal Information
- Nationality: Syrian
- Visa Status: Residence visa
Timeline
retail Showroom Supervisor
Madi international
07.2016 - Current
Sales Executive
Tivoli furniture group
04.2014 - 05.2016
Sales
Alfardan Group jewellery& watches
06.2011 - 04.2014
Retail Sales Representative
Madi international
05.2005 - 06.2011
Commercial High School -Commercial Academy
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