JALAL MOHAMMED

• Contributed with DevOps teams in automation and systems configuration using CLI tools , Chef for Mac ,Win& Linux Machines at a large scale.
• Resolved issues and escalated problems with knowledgeable support and quality service
• Developed and maintained policies to control information technology and security for IT operations
• Delivered helpdesk service and support to customers
• Automated data collection activities to increase productivity

• Provided support to end-users, ensuring smooth operation of desktop and web applications
• Applied software patches and ensure security updates were current across all systems.
• Maintained database systems to track and analyze operational data and knowledgebase.
• Created and developed detailed work plans to meet business priorities and deadlines

• Provided comprehensive technical support for Microsoft users and vendors, including network troubleshooting, Office 365 administration, and AD and Azure AD management
• Performed scheduled service work, installations, testing and repairs

• Performed electronic and physical data destruction for all storage media types
• Built servers HW and machine setup with either Servers OSes and standalone OS, Linux, Mac and Win.
• Demonstrated strong organizational and time management skills while managing multiple projects
• Demonstrated increased knowledge of company products and equipment

GPA: 3.55