Jalalieh Lefotu
Tumwater,WA
Summary
Dedicated and knowledgeable professional with extensive experience in delivering exceptional customer service across diverse client bases. Proven ability to swiftly assess customer needs and implement effective solutions while excelling in issue resolution and customer relations management. Strong foundation in product knowledge, committed to enhancing service efficiency and satisfaction through streamlined processes. Organized Warehouse Coordinator adept at navigating fast-paced environments by coordinating documentation, managing inventories, and optimizing team schedules, all while effectively handling high workloads through superior multitasking and prioritization skills.
Overview
18
18
years of professional experience
Work History
Warehouse Operator 2
DSHS Dept Of Social And Health Services
07.2024 - 11.2025
- Perform receiving,issues,inventory and warehouse at its facilities.
- Conducted inventory checks to maintain accurate stock levels.
- Collaborated with team members to streamline warehouse operations.
- Implemented safety protocols to reduce workplace incidents.
- Typical activities including placing orders through vendors sites, communicate via emails and phone calls.
- Using EPMX to issue receiving storing product, conducting inventories and issuing supplies to staffs.
- Responsible for accurate maintenance of accounting records that identify inventory on hand in addition to being shipped and received.
- Maintain warehouse arrangement and maximized spaces utilization to accommodate current stocks.
Direct Support Personnel
Northwest Supportive Living Inc.
04.2023 - 03.2025
- Provided direct support to individuals with disabilities, including physical and emotional needs.
- Responded quickly and calmly in emergency situations utilizing appropriate actions.
- Assisted in the implementation of behavior plans designed to reduce challenging behaviors.
- Utilized crisis intervention techniques when necessary to ensure safety of clients and staff members.
- Maintained professional boundaries while interacting with both staff members and clients.
- Monitored vital signs and health conditions of clients as needed.
- Facilitated individualized activities and programs in order to promote personal growth and development.
In Home Care Provider
Consumer Direct Care Network
01.2021 - 12.2022
- Provide Care and Care for people in their homes
- Understanding the needs of the clients by providing them their medication Daily
- Specialize in solutions that make it easier for client to get care they need
- Support and help Clients with their families of all ages children's, older adults and people with disabilities, remain safe, healthy and independent
- Assist clients with medication, cooking meals, shopping, bath daily
- Self-direct care and clients centered planning
- Insert time management into computer
- Type 50-80 words per minute, Fast learning 10 keys
- Provided education about nutrition, exercise, mental health awareness and stress management strategies.
Forklift Operator/Allocator/Customer Service Representative
Pepsi Northwest Beverages
04.2018 - 12.2022
- Communicate to supervisor to determine merchandise placement
- Updated daily log after loading or unloading inbound and outbound trailers
- Unloading and stack material on a lift device Loading materials and goods at designated location for best project availability Removed order from palletizer and stage for shipment Coordinate with production to process order efficiently
- Coordinate and Allocate trailer and serve customer service as needed in the office
- Process order after loading and make reports to the upper managements
- Office duties if needed certified trainer
- Typing 60-100 words per/min
- Data Entry
- Download order from NIS to WMS
- Coordinates with hostler on trailers placements for loads
- Checked product availability of each order prior to allocation
- Makes order changes, if necessary, check equipment and assign order allocated
- Process load from WMS to NIS
- Maintain all inbound and outbound logs
- Provide customer service to line drivers.
- Followed safety protocols and regulations for operating a forklift.
- Placed and arranged items and packages on pallets for transport.
Inventory Specialist
Department of Defense
10.2007 - 07.2009
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
- Analyzed inventory data to identify trends and potential improvements.
- Arranged stock and materials for easy access by inventorying by size, weight and shape.
- Assisted with physical inventories as required during end-of-year audits.
- Trained staff in proper inventory management techniques, cycle counting procedures and use of barcode scanning equipment.
Education
Bachelor's degree - Information Technology
Post University
CT01.2003
High school Diploma -
Manu'a High School
Skills
Detail-oriented organization
Timeline
Warehouse Operator 2
DSHS Dept Of Social And Health Services
07.2024 - 11.2025
Direct Support Personnel
Northwest Supportive Living Inc.
04.2023 - 03.2025
In Home Care Provider
Consumer Direct Care Network
01.2021 - 12.2022
Forklift Operator/Allocator/Customer Service Representative
Pepsi Northwest Beverages
04.2018 - 12.2022
Inventory Specialist
Department of Defense
10.2007 - 07.2009
Bachelor's degree - Information Technology
Post University
High school Diploma -
Manu'a High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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