Jalasia Naff

Job Duties – Mental Health Worker

• Provided direct care and support to clients with mental health and behavioral needs in residential and outpatient settings.

• Assisted clients with daily living activities (ADLs) including hygiene, meals, and personal care while promoting independence.

• Facilitated and co-led therapeutic groups, recreational activities, and skill-building sessions.

• Monitored and documented client behaviors, progress, and incidents according to program and state guidelines.

• Supported crisis intervention, de-escalation, and conflict resolution using trauma-informed and evidence-based practices.

• Collaborated with treatment teams, case managers, and clinicians to ensure individualized care plans were followed.

• Encouraged client engagement and social skills.

• Assist clients with personal care tasks (e.g., showering, dressing, toileting, grooming).
• Support with household duties (cooking, cleaning, shopping, laundry).
• Provide transport and accompany clients to appointments, activities, or community programs.
• Encourage independence by assisting with skill-building (communication, daily living, social interaction).
• Administer or support with medication in line with care plans (where qualified/authorized).
• Monitor client wellbeing and report any changes in health, behavior, or circumstances.
• Maintain accurate records, reports, and documentation.
• Work collaboratively with families, carers, and other healthcare professionals.
• Uphold privacy, dignity, and respect at all times.

• Respond to technical support requests via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and networking problems.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Escalate complex issues to higher-level support or specialized teams when required.
• Document issues, solutions, and technical procedures in support systems or logs.
• Provide user training and guidance on system use and IT best practices.
• Assist with system updates, patches, and security measures.
• Monitor system performance and proactively address potential issues.
• Support setup of new users (accounts, permissions, equipment).

Job Duties – Mental Health Worker

• Provided direct care and support to clients with mental health and behavioral needs in residential and outpatient settings.

• Assisted clients with daily living activities (ADLs) including hygiene, meals, and personal care while promoting independence.

• Facilitated and co-led therapeutic groups, recreational activities, and skill-building sessions.

• Monitored and documented client behaviors, progress, and incidents according to program and state guidelines.

• Supported crisis intervention, de-escalation, and conflict resolution using trauma-informed and evidence-based practices.

• Collaborated with treatment teams, case managers, and clinicians to ensure individualized care plans were followed.

• Encouraged client engagement and social skills.