Jalayja Armstrong

• Managed high-volume inbound calls, ensuring accurate message delivery and client satisfaction.
• Utilized multi-line phone systems to efficiently route calls to appropriate departments.
• Documented customer inquiries and complaints, providing timely follow-up to resolve issues.
• Managed a high volume of inbound calls while accurately documenting interactions in the company database.

Line Packer

• Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
• Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
• Maintained cleanliness and organization of checkout area to promote a welcoming environment for customers.
• Collaborated with team members to streamline register operations, improving transaction speed during peak hours.