Jalayne Lanphear
Wisconsin Rapids
Summary
Dynamic Underwriting Assistant at American International Group Inc, skilled in licensing compliance and client communication. Successfully enhanced workflow efficiency and accuracy, while facilitating team training sessions. Recognized for meticulous attention to detail and effective problem-solving, ensuring timely processing of applications and adherence to guidelines.
Overview
17
17
years of professional experience
Work History
Underwriting Assistant
American International Group Inc
Stevens Point
05.2008 - Current
- Maintained accurate records of policy documents and underwriting files.
- Communicated with clients to gather necessary information for policy evaluation.
- Managed documentation workflow to ensure timely processing of applications.
- Reviewed applications for completeness and accuracy of information.
- Assisted in maintaining accurate records of licensing documentation and status.
- Coordinated communication between departments regarding licensing requirements and updates.
- Reviewed applications to ensure completeness and adherence to guidelines.
- Facilitated training sessions for staff on licensing procedures and policies.
- Implemented improvements in the licensing workflow to enhance efficiency and accuracy.
- Monitored incoming emails and phone calls related to licensing matters.
- Responded promptly to questions or concerns from applicants regarding their license applications.
- Developed training materials for internal staff on proper licensing procedures.
- Identified process improvement opportunities within existing workflows relating to licensing processes.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI05-1985
Skills
- Licensing compliance
- Team training
- Attention to detail
- Time management
- Client communication
- Problem solving
Timeline
Underwriting Assistant
American International Group Inc
05.2008 - Current
High School Diploma -
Lincoln High School
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