J. Alec Rosemann
Tampa,FL
Summary
Experience and Excellence in customer service, cashiering, and retail. I am looking for work while in school as a college student, at USF Tampa.
Overview
6
6
years of professional experience
Work History
Cashier
Culver’s
01.2022 - Current
- Floor Cashier responsible for accurately handling and reconciling store sales
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted with stocking and maintaining front and back restaurant items
- Assisted with cleaning and organizing the lobby and restrooms
- Assisted with drive thru both taking and running orders
- Assisted customers with ordering food and other questions/concerns
- Assisted with portering.
Delivery Driver
DoorDash
01.2021 - 12.2023
- Delivery driver that delivered goods for local major and small businesses to individual clients.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Cashier
Salvation Army
01.2020 - 10.2020
- Cashiered
- Assisted Customers
- Stocked Merchandise
- Cleaned Store.
Market Research Assistant (Seasonal Position)
Issues and Answers
09.2019 - 02.2020
- Market research assistant for healthcare and political survey/research
- Streamlined data collection processes for improved accuracy and efficiency in reporting findings.
- Enhanced consumer insights by conducting in-depth market research and data analysis.
- Interviewed participants in surveys telephonically regarding important issues of the day
- Entered data in system for statistical analysis into BRFSS (Behavioral Risk Factor Surveillance System) software.
Election Field Technician (Seasonal Position)
Anne Arundel County Board of Elections
05.2018 - 07.2018
- Responsible for Election support during primary elections for Anne Arundel County
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Supported Election sites with machine setup and troubleshooting and providing support regarding election procedures
- Assisted with counting absentee ballots after the election.
- Helped Setup Call Center
Cage Cashier (Internship)
Maryland Live! Hotel and Casino
01.2018 - 05.2018
- Responsible for accurately handling hundreds of thousands of dollars in patron transactions, including debit and credit.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Ran reconciliation reports
- Reconciled cash drawer
- Provided high-quality customer service to patrons (i.e
- Redeeming poker chips or slot machine tickets)
- Filled cash in Cash Cassettes via ATM Machine
- Delivered Millions of Dollars from count room to main bank.
Education
Currently Attending - Criminology
USF-Tampa
NAF Track (National Academy of Finance) Certification - Finance
Applied Research Lab: Academy of Finance
IT Certification - college coursework and IT program - COMPTIA A+ Coding Academy
State College of Florida
Bradenton, FL05.2023
Associate of Arts - Psychology
Regent University
Virginia Beach, VA05.2021
High School Diploma -
Mt. Hebron High School
Ellicott City, MD05.2018
Skills
- Product Recommendations
- POS Systems
- Cash Handling
- Payment Collection
- Cash Register Operation
- Product Restocking
- Customer Assistance
- Payment Processing
- Customer Service
- Reports and Documents
- Records Maintenance
- Organizational Abilities
- Cash Management
- Order Packaging
- Cash Handling and Management
- Order Verification
- Inventory Management
- Cash Register Systems
- Guest Inquiries
- Merchandise Restocking
- Issue Resolution
- Refunds and Exchanges
- Customer Service Excellence
- Attention to Detail
- Effective Communication
- Computer Literacy
- Analytical Thinking
- Problem-Solving
Timeline
Cashier
Culver’s
01.2022 - Current
Delivery Driver
DoorDash
01.2021 - 12.2023
Cashier
Salvation Army
01.2020 - 10.2020
Market Research Assistant (Seasonal Position)
Issues and Answers
09.2019 - 02.2020
Election Field Technician (Seasonal Position)
Anne Arundel County Board of Elections
05.2018 - 07.2018
Cage Cashier (Internship)
Maryland Live! Hotel and Casino
01.2018 - 05.2018
Currently Attending - Criminology
USF-Tampa
NAF Track (National Academy of Finance) Certification - Finance
Applied Research Lab: Academy of Finance
IT Certification - college coursework and IT program - COMPTIA A+ Coding Academy
State College of Florida
Associate of Arts - Psychology
Regent University
High School Diploma -
Mt. Hebron High School