Jalecia Lowe
Lauderhill,Florida
Summary
Dedicated professional with experience in customer-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Worxweb Solutions
Boca Raton , FL
10.2022 - 03.2024
- Participated in ongoing training sessions to remain informed about industry or organization updates.
- Provided exceptional resolution to customer inquiries, questions, and concerns in order to consistently deliver high-quality service and achieve performance goals.
- Answered, screened and processed high volume of daily calls utilizing call management system and web-based communications.
- Effectively managed calls, swiftly addressing issues by adhering to script protocols.
Sales Associate
Tyme Global Technologies
Remote
08.2021 - 10.2022
- Provided friendly and knowledgeable assistance to customers,answering questions and making product recommendations.
- Consistently exceeded monthly sales targets by 15-20% through effective product knowledge,upselling,and cross-selling techniques.
- Demonstrated strong product expertise to educate customers on features and benefits,guiding them to the best solutions for their needs.
- Collaborated with management to implement innovative sales strategies and improve customer service.
Customer Service Representative
GMS Connect
Remote
06.2020 - 08.2021
- Handled an average of 60+ customer inquiries per day via phone,email,and live chat with a first-call resolution rate of 85%.
- Provided exceptional customer service,addressing a wide range of inquiries and concerns with patience and professionalism.
- Demonstrated strong problem-solving skills,often resolving complex issues independently to the satisfaction of the customer
- Maintained detailed records of customer interactions and followed up to ensure complete resolution
Education
High School Diploma -
West Park High School
West Park,FL05-2019
Skills
- Technical Troubleshooting
- CRM software Proficiency
- Data Entry
- Call documentation skills
- Inbound/Outbound calling
- WPM-60
- Customer service optimization
- Documentation and Reporting
Timeline
Call Center Representative
Worxweb Solutions
10.2022 - 03.2024
Sales Associate
Tyme Global Technologies
08.2021 - 10.2022
Customer Service Representative
GMS Connect
06.2020 - 08.2021
High School Diploma -
West Park High School