Jalee Tiller
Lubbock,TX
Summary
Customer-focused employee with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Team Member
Happy’s Shaved Ice and Bubble Blends
Lubbock, TX
01.2025 - 01.2026
- Operated food preparation equipment to ensure efficient service delivery.
- Provided exceptional customer service by promptly addressing inquiries and concerns.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Collaborated with team members to optimize workflow during busy periods.
- Trained new staff on operational procedures and customer engagement techniques.
Snow Cone Maker
The Shiver Shack
Henrietta, TX
04.2023 - 08.2025
- Prepared and served snow cones to customers in a timely manner.
- Conducted daily cleaning of the equipment used for making snow cones, including blades, hoppers, and spouts.
- Provided customer service by answering questions about flavors, sizes and cost of items.
- Ensured proper maintenance of machines used in making snow cones.
- Maintained stock levels of syrups and other ingredients used for making snow cones.
- Ensured compliance with safety standards while handling ice shavers and blenders.
- Assisted customers in choosing their desired flavorings for their snow cone order.
- Adhered to food safety regulations while preparing and serving snow cones to customers.
Retail Sales Associate
Pecan Shed Henrietta
Henrietta, TX
05.2024 - 08.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Retail Sales Associate
French Country Farms
Wichita Falls, Texas
08.2023 - 11.2023
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Helped customers by answering questions and locating merchandise.
Education
Bachelor of Arts - Criminology
Texas Tech University
Lubbock, TXSkills
- Money Handling
- Customer Service
- Product Knowledge
- Flexible Schedule
- Phone Etiquette
- Customer Assistance
- Calm Demeanor
- Store Opening and Closing
- Retail Sales
- Upselling strategies
- Retail Store Operations
- Cash Handling
Education and Training
- Texas Tech University - Bachelor’s Degree in Criminology, In progress
- Customer Service, POS, and Cash Handling Training
Certification
Food Handlers License
Timeline
Food Service Team Member
Happy’s Shaved Ice and Bubble Blends
01.2025 - 01.2026
Retail Sales Associate
Pecan Shed Henrietta
05.2024 - 08.2024
Retail Sales Associate
French Country Farms
08.2023 - 11.2023
Snow Cone Maker
The Shiver Shack
04.2023 - 08.2025
Bachelor of Arts - Criminology
Texas Tech University