Jaleeah Jones
Kansas City,Missouri
Summary
To obtain a position in healthcare management that allows me to utilize my skills and knowledge gained during my college studies while contributing to the growth and success of an organization. Detail-oriented team player with strong organizational skills. In addition to having the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator/Registered Medical Assistant
University Health
Kansas City, MO
04.2014 - Current
- Performing routine chart processing activities, including searching and filing of medical records for emergent patient care physician/hospital requests and responding to various requests via phone, fax, and correspondence
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Supportingsurgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Establishing strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Arranging pre-operative and post-operative appointments for surgical patients.
- Resolving scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answering telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinating with facilities to set up surgeries for 11 GYN/ GYNONC and UROGYN surgeons.
- Greeting and interacting with patients to provide information, answer questions and assist with appointment scheduling.
- Conducts patient intake interviews, recording and documenting relevant information.
- Working well in a team setting, providing support and guidance.
Medical Assistant - OBGYN/ Sterile Processing Tech
Swope Health Services
Kansas City, MO
11.2016 - 12.2019
- Scheduling appointments
- Coordinated patient referrals to specialists or other outside healthcare providers as needed for comprehensive care management plans.
- Cross trained as a front desk receptionist
- Receive, clean, and sterilize dental and medical instruments
- Travel to satellite clinics to assists providers as a Medical Assistant
- Phlebotomy
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Registrar/ Medical Assistant
Care Spot - Urgent Care
Overland, MO
10.2015 - 09.2016
- Processed payments
- Drug Testing
- Vitals
- Schedule appointments for urgent care, occupational health, and work Comp patients
- Phlebotomy
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Bachelor of Arts - Healthcare Management
Avila University
Kansas City, MO05.2025
Certificate - Registered Medical Assistant
Pinnacle Career Institute
Kansas City, MO04.2012
Skills
- Processing Referrals
- Venipuncture/ Phlebotomy
- Medical terminology and procedures
- Skilled at patient care and handling
- Knowledgeable in medical record keeping and documentation
- Familiarity with medical billing and coding
- Strong communication and interpersonal skills
- Flexibility and adaptability in handling various tasks and responsibilities
- Good organizational and time management skills
- Customer Service
- Patient Coordination
- Insurance Verification
- Appointment Scheduling
- Strong Leadership
- Time Management
Accomplishments
- Honor Roll
- Perfect Attendance
- Student of the Quarter
- Honors Society Invitation
- Chancellor’s List
- EleVATE program training for group prenatal care
References
References upon Request
Timeline
Medical Assistant - OBGYN/ Sterile Processing Tech
Swope Health Services
11.2016 - 12.2019
Registrar/ Medical Assistant
Care Spot - Urgent Care
10.2015 - 09.2016
Surgery Scheduling Coordinator/Registered Medical Assistant
University Health
04.2014 - Current
Bachelor of Arts - Healthcare Management
Avila University
Certificate - Registered Medical Assistant
Pinnacle Career Institute