Jaleel Cadet
Gainesville,GA
Summary
Results-driven Director of Operations with a focus on process improvement, team leadership, and customer service. Proven ability to enhance operational efficiency and mentor staff to achieve business objectives.
Overview
6
6
years of professional experience
Work History
Night Shift Director of Operations
Chick-fil-A
07.2020 - Current
- Streamlined operational processes to enhance efficiency and service delivery across multiple restaurant locations.
- Led training initiatives to develop team members' skills in customer service and operational excellence.
- Mentored management staff, fostering leadership development and promoting a culture of continuous improvement.
- Oversaw day-to-day production activities in accordance with business objectives.
- Analyzed performance data to identify trends, driving strategic improvements in service speed and quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Education
No Degree - Business
University of North Georgia
Dahlonega, GA04-2028
EKG Technician Certificate -
Georgia School of Phlebotomy
Sandy Springs, GA12.2025
High School Diploma -
North Forsyth High School
Cumming, GA05.2020
Skills
Process improvement
Operational efficiency
Operations oversight
Team leadership
Teamwork and collaboration
Decision-making
Staff management
Employee development
Customer service
Customer service management
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Night Shift Director of Operations
Chick-fil-A
07.2020 - Current
No Degree - Business
University of North Georgia
EKG Technician Certificate -
Georgia School of Phlebotomy
High School Diploma -
North Forsyth High School