Jaleesa Battle
Battleboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities. Proficient in Microsoft Office.
Overview
9
9
years of professional experience
Work History
Agent Team Member
ETeam Inc
Remote, NC
10.2021 - Current
- Confirm interest of/encourage possible ups candidates to complete applications via outbound calls
- Collaborated with multiple team members to resolve issues and identify appropriate issues for escalation
- Document all encounters in clear and concise logs
- Meet individual performance standards/metrics
- Provided customer service for over 50 inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
Call Center Agent
MCI Careers
West Des Moines, IA
03.2021 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Production Associate
QVC Distribution Center
Rocky Mount, NC
10.2018 - 02.2021
- Inspected final products to assess compliance with quality standards and established tolerances.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Picked orders, scanned products and packed boxes.
- Inspected over 100 incoming and outgoing shipments to verify accuracy and prevent errors.
Customer Service Representative
KenWhit's Cleaning Service
Rocky Mount, NC
10.2016 - 09.2018
- Scheduling consultations for business and home services.
- Manage employee schedules, manage all inventory.
- Order cleaning products as needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating
Cashier
Burger King
Tarboro, NC
07.2015 - 12.2015
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Increased customer satisfaction by 10%.
Crew Leader
Mcdonalds
Tarboro, NC
09.2010 - 03.2014
- Trained employees in time management and proper ways to complete job duties.
- Worked in team environment to maintain high levels of productivity.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Increased customer satisfaction by 8%.
Education
High School Diploma -
Tarboro High School
05.2009
Skills
- Report Preparation
- Performance Monitoring
- Sales
- Scheduling
- Client Needs Assessment
- Guest Services
- Professional Telephone Voice
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Product Knowledge
- Appointment Setting
- Quality Management
- Billing Inquiries
Timeline
Agent Team Member
ETeam Inc
10.2021 - Current
Call Center Agent
MCI Careers
03.2021 - 07.2021
Production Associate
QVC Distribution Center
10.2018 - 02.2021
Customer Service Representative
KenWhit's Cleaning Service
10.2016 - 09.2018
Cashier
Burger King
07.2015 - 12.2015
Crew Leader
Mcdonalds
09.2010 - 03.2014
High School Diploma -
Tarboro High School