JALEESA FOWLKES
Kenosha
Summary
Dynamic professional with extensive experience in healthcare and retail sectors, dedicated to delivering exceptional customer service. Strong understanding of medical terminology and a commitment to upholding company missions.
Overview
15
15
years of professional experience
Work History
Sorter
Amazon
Kenosha, WI
11.2019 - Current
- I assisted with maintaining inventory of product.
- Properly inspect items or damage, leaks or cracks.
- Check, verify items are scanned correctly.
- Abide by all company safety and hygiene regulations
- Keep warehouse clean and organized daily.
- Monitored all incoming packages, and sort them out according to their sizes, batch numbers, and types.
- Assisted with Transporting packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles.
- Properly follow safety guidelines when operating heavy machinery.
Advanced medical Support Assistant
Department of Veteran Affairs
Hines, IL
05.2023 - 03.2024
- Ensuring accurate and timely scheduling of appointments/ Consults
- Managing the clinic cancellations and following up with patients to ensure appointment has been rescheduled.
- Follow directives regarding duties assigned.
- Attending team building meetings
- Have knowledge of multiple electronic systems.
- Able to extract information, search records to verify information
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Managing and sorting through faxes, received through E-fax, or direct office.
Apparel Associate
Wal-Mart
Kenosha, WI
12.2022 - 05.2023
- Assisted customers with returns and help maintain clean and safe environment
- Adapts to changing work demands.
- Folded, Clothes put new merchandise out on sales floor.
- Assisted customers with apparel items.
- Reports customer issues and concerns, unsafe displays and fixtures, to Team Lead.
- Communicate effectively with Leadership and Coworkers.
- Clean out fitting rooms so the next guest can have a clean environment to use.
- Assisted with Mark downs and placing new sale signs on modular.
Patient Care Technician
Northwestern Medicine
Lake Forest, IL
08.2022 - 11.2022
- Collects, labels and transports specimens as assigned.
- Assisted with Ekg"s and Telemetry monitoring packs.
- Assisted with Bladder Scans , with approval of a physicians order.
- Assists patients with personal hygiene and nutritional needs as identified on the patient’s plan of care.
- Obtains and documents patient care data as directed by the clinical RN and as noted in the plan of care.
- Responds to patient call lights and requests for assistance in a professional and timely manner.
- Assist the health care team in maintaining a clinical care environment that supports patient, family and staff safety.
Advanced Medical Support Assistant/Primary care
Department of Veteran Affairs
North Chicago, IL
04.2019 - 08.2022
- Scheduling Pain University Consults for patients who were referred by the primary care team for the Pain management comprehensive program
- Responsible for setting priorities and deadlines, adjusting the flow of the work to meet team needs
- Setting up virtual test calls with patients / providers to ensure connection is set up properly
- Troubleshooting connection issues regarding devices provider/patients are using
- Document and alerting providers that patients are able to successfully connect
- Obtaining proper credentials so the patient/provider can have a proficient telehealth
Medical Support Assistant/ Compensation &pension
Department of Veteran Affairs
North Chicago, IL
11.2015 - 04.2019
- Maintains communication with the patient, interdisciplinary team, VA medical centers and other agencies.
- Sends instructions to patients for procedures, and notifies patients of scheduled appointments.
- Performs timekeeping duties, Order office/medical supplies for the department.
- Assist with Active duty retiring process.
- provided guidance regarding records and forms, maintenance, filing, retention, and appropriate disposition of records.
- Helped evaluate field safety conditions, report and assist in the control of environmental hazards and maintain current MSDS of company hazardous chemicals.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Build positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
Nursing Assistant
Department of Veteran Affairs
North Chicago, IL
08.2014 - 11.2015
- Observes residents for medication side effect and reports these to the nurse.
- Assistance with meals, activities of daily living, restorative care, reporting vital signs, and assist with ambulatory
- Observes and document patient participation to recreational activities and provides information to the staff to meet treatment goals.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Customer Service
Macy's Department Store
Gurnee, IL
06.2013 - 03.2014
- Listen to the customer queries patiently and solved it., Respond to customer’s promptly once issue is resolved
- Keep records of customer interactions and transactions, process orders, forms, applications and requests
- Keep, dependable attendance and punctuality
- Maintain a professional attitude with sincerity and enthusiasm reflecting commitment to the customer
- Monitored use of the facility and addressed or reported potential hazards.
- Responded to guest inquiries and service issues.
Event Specialist
Crossmark /Sam's Club
Gurnee, IL
12.2011 - 08.2013
- Greeting the customers in a professional manner
- Provide information on the products that are being sampled
- Work to ensure all demos are effectively and efficiently facilitated including set up, clean up and completing paperwork for each demo
- Work with Team Leaders to ensure sample products for demos are ordered, manage a clean, and safe work area.
- Assisted customers in locating items, addressed questions and provided product samples.
- Communicated product value, quality and style to educate and entice potential customers.
Education
BBA - Business, marketing
Grantham University
Lenexa, KS06-2026
Certificate - Business management/skill certificate
Bellevue university
Bellevue, NECertified Nursing assistant - CNA
Omega Health Technical School
Gurnee, ILHigh school diploma - undefined
West Aurora High School
Aurora, IL06-2007
Skills
- Customer service
- Leadership & time management
- Microsoft Office Suite applications
- Medical terminology understanding
- Patient Scheduling
- Problem solving
- Computer software knowledge
- Records Management
Timeline
Advanced medical Support Assistant
Department of Veteran Affairs
05.2023 - 03.2024
Apparel Associate
Wal-Mart
12.2022 - 05.2023
Patient Care Technician
Northwestern Medicine
08.2022 - 11.2022
Sorter
Amazon
11.2019 - Current
Advanced Medical Support Assistant/Primary care
Department of Veteran Affairs
04.2019 - 08.2022
Medical Support Assistant/ Compensation &pension
Department of Veteran Affairs
11.2015 - 04.2019
Nursing Assistant
Department of Veteran Affairs
08.2014 - 11.2015
Customer Service
Macy's Department Store
06.2013 - 03.2014
Event Specialist
Crossmark /Sam's Club
12.2011 - 08.2013
Certificate - Business management/skill certificate
Bellevue university
Certified Nursing assistant - CNA
Omega Health Technical School
High school diploma - undefined
West Aurora High School
BBA - Business, marketing
Grantham University