Jaleesa Hawkins
LAKE CITY,FL
Summary
Healthcare support professional with experience in patient advocacy, insurance verification, crisis counseling, and program coordination. Manages coverage inquiries, referrals, records, scheduling, and client communication with accuracy and care. Builds medical coding and billing knowledge to strengthen healthcare administration and patient services.
Overview
21
21
years of professional experience
Work History
ARC Program Coordinator (Disaster Grant)
Meridian Behavioral Healthcare, Inc
Lake City, Florida
10.2025 - Current
- Coordinated communication among staff, vendors, and partners to ensure alignment on program objectives.
- Managed daily program operations while ensuring compliance with policies and regulations.
- Tracked deadlines, deliverables, and follow-up actions.
- Supported development and delivery of program activities aligned with goals and objectives.
- Coordinated program schedules, meetings, and shared calendars.
- Delegated responsibilities to team members during events.
- Acted as liaison between external organizations and partners supporting programming services.
- Developed training materials and provided instruction on effective use to enhance staff capabilities.
FEMA Crisis Counselor (Disaster Grant)
Meridian Behavioral Healthcare, Inc
Lake City, Florida
07.2025 - 10.2025
- Delivered crisis counseling to hotline callers and behavioral health clients, facilitating emotional recovery and resilience.
- Connected clients with shelter, treatment, and emergency support resources.
- Offered emotional support and guidance to individuals facing grief, depression, anxiety, substance abuse, trauma, and relationship conflicts.
- Guided clients in identifying community resources for housing assistance and employment, fostering stability and self-sufficiency.
- Worked with therapists, social workers, and emergency responders to support crisis cases.
- Reviewed referrals and applied counseling protocols for crisis response.
- Enhanced community mental health programs through targeted client outreach, connecting individuals to vital services.
Financial Counselor
Meridian Behavioral Healthcare, Inc
Lake City, Florida
12.2024 - 07.2025
- Guided patients in completing Medicaid, charity care, and financial assistance applications to maximize available support.
- Verified eligibility and benefits using patient records and payer portals to ensure accurate coverage information.
- Supported patients with insurance coverage and out-of-pocket cost questions at Meridian Healthcare.
- Explained billing statements and payment options in clear, supportive language.
- Established payment plans for patients according to healthcare policies. within Meridian Healthcare collection policies.
- Collaborated with billing staff to address account questions and coverage issues, facilitating timely resolutions.
- Reviewed referrals and authorizations for financial clearance before scheduled services.
- Connected physician, patient, and insurance carrier to confirm needed information for each party.
- Recorded account notes and counseling details in electronic health records.
Secretary
Niblack Elementary
Lake City, Florida
07.2022 - 10.2024
- Supported front office communication for Niblack Elementary families, staff, and visitors.
- Arranged meetings, appointments, and school calendar events for administrators.
- Drafted correspondence, notices, and daily office documents.
- Assisted with enrollment paperwork and parent registration forms.
- Organized filing systems for confidential documents to enhance information retrieval efficiency.
- Entered data into computer systems and checked accuracy of all records.
- Processed invoices for payment and tracked vendor and client payments to maintain accurate financial records.
- Placed orders for office supplies to maintain stock levels and monitored inventory levels for vendor restocking.
Data Processor
Niblack Elementary
Lake City, Florida
08.2017 - 08.2022
- Verified student data for accuracy and completeness, supporting reliable reporting.
- Processed student attendance records to ensure accurate tracking of student presence.
- Entered enrollment and withdrawal details into student information systems.
- Updated confidential records according to school district procedures.
- Prepared reports for teachers and administrators.
- Sorted and categorized paper files for easy retrieval. and digital documents for school records.
- Collaborated with office staff and teachers to identify and address data needs.
Office Aide
Niblack Elementary
Lake City, Florida
08.2016 - 08.2017
- Managed phone coverage and visitor check-in to ensure smooth front office operations at Niblack Elementary.
- Welcomed families and directed students, staff, and guests through office procedures.
- Facilitated delivery of messages, notices, and supplies to classrooms and departments to support daily activities.
- Produced copies, packets, and office materials to prepare for daily elementary school activities.
- Assisted with student check-in, dismissal, and late-arrival paperwork.
Paraprofessional
Niblack Elementary
Lake City, FL
08.2015 - 08.2016
- Assisted teachers with classroom activities and daily instruction to enhance student learning.
- Reinforced teacher directions in small-group sessions to promote student understanding.
- Recorded student progress and classroom observations for teachers.
- Developed positive relationships with students and parents through consistent communication and support. with students, parents, and colleagues.
Two year old teacher
Pride & Joy
Lake City, FL
01.2011 - 06.2015
- Planned developmentally appropriate activities for Pride & Joy two-year-old classroom.
- Taught and supervised two-year-old children while managing daily operations, including answering phones, taking messages, collecting parent fees, and engaging with parents to ensure a supportive environment.
- Oversaw children's activities during playtime, meal times, rest periods, and outdoor learning sessions.
- Maintained clean, safe classroom environment with Pride & Joy standards.
Caretaker
life is good agency
Lake City, FL
01.2011 - 01.2011
- Assisted clients with personal care routines at the agency
- Assisted mobility, transfers, and safe movement throughout living spaces
- Prepared meals and snacks following household preferences and care plans
- Supported elderly individuals in daily activities at home and offered companionship during community outings.
Cashier
S&S food stores
Lake City, FL
01.2010 - 01.2011
- Provided in-depth knowledge of store products and their locations to assist customers effectively. Checked out customers efficiently while delivering respectful and attentive customer service.
- Scanned merchandise and applied store discounts accurately.
- Provided in-depth knowledge of store products and their locations to assist customers effectively.
- Reconciled cash drawer totals and reconciled register totals after shifts.
After school teacher
Busy Bee
Lake City, FL
01.2006 - 01.2010
- Planned Busy Bee enrichment activities, games, and homework support.
- Assisted students with homework assignments and supervised outdoor activities to promote engagement and safety. Managed business phone, documented messages, collected parent fees, and maintained daily communication with parents.
- Supervised Busy Bee students during after-school routines and transitions.
- Monitored Busy Bee classroom safety and student behavior.
Education
Bachelor of Science - Psychology
Herzing University
Orlando, FL11-2028
Associate of Science - Insurance Billing And Coding Specialist
Herzing University
Orlando, FL04-2017
High School Diploma -
Columbia High School
Lake City, FL05-2009
Skills
- Crisis counseling
- Program coordination
- Patient advocacy
- Program administration
- Community outreach
- Insurance verification
- Medical billing
- Data analysis
- Strategic planning
- Excellent communication
- Active listening
- Excellent communication
- Active listening and communication
- Excellent communication
INTERESTS/SKILLS
My interests are in clerical and business-related work. I am a people-oriented professional with strong customer service skills and the ability to build positive relationships with customers and staff members. I am committed to providing a high level of customer service, honesty, and integrity, and I would be a valuable asset to your company.
Timeline
ARC Program Coordinator (Disaster Grant)
Meridian Behavioral Healthcare, Inc
10.2025 - Current
FEMA Crisis Counselor (Disaster Grant)
Meridian Behavioral Healthcare, Inc
07.2025 - 10.2025
Financial Counselor
Meridian Behavioral Healthcare, Inc
12.2024 - 07.2025
Secretary
Niblack Elementary
07.2022 - 10.2024
Data Processor
Niblack Elementary
08.2017 - 08.2022
Office Aide
Niblack Elementary
08.2016 - 08.2017
Paraprofessional
Niblack Elementary
08.2015 - 08.2016
Two year old teacher
Pride & Joy
01.2011 - 06.2015
Caretaker
life is good agency
01.2011 - 01.2011
Cashier
S&S food stores
01.2010 - 01.2011
After school teacher
Busy Bee
01.2006 - 01.2010
Bachelor of Science - Psychology
Herzing University
Associate of Science - Insurance Billing And Coding Specialist
Herzing University
High School Diploma -
Columbia High School