Jaleisa Whitley
Charlotte,NC
Summary
Experienced business systems professional with strong focus on optimizing processes and enhancing system efficiency. Known for fostering team collaboration and delivering tangible results in dynamic environments. Expertise in business analysis, data modeling, and project management. Adaptable and dependable, consistently meeting evolving organizational needs while ensuring successful outcomes. 8+ years of subject matter expertise in Payment processing systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst - Contract
Wells Fargo & Company
02.2025 - Current
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction for ISO 20022 integration.
- Leveraged automation tools to streamline manual tasks, increasing staff efficiency and reducing errors in critical business processes.
- Perform data analysis at the most advanced level, effectively communicating and directing analysis output through sourcing compiling and interpreting data.
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Writes and executes SQL queries.
Business Analyst- Contract
Bank of America
01.2024 - 01.2025
- Manage sustained proficiency of complete, accurate and timely processes, responsibility for the investigation and resolution of exceptions to the confirmation and settlement of Foreign Exchange transactions as well as post trade settlement investigation
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced system trades processing time by 10% by identifying and resolving critical issues during the testing phase.
- Utilize data from reporting to assist in process improvement, automating processes and mitigating risk.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Business Systems Analyst
Wells Fargo & Company
09.2019 - 12.2023
- Assessed business requirements to create focused solutions.
- Log and Lead defect management meetings to ensure of proper development resolution and successful retesting and deployment.
- Responsible for reviewing user stories, coordinating testing and working cross functionally with the agile and scrum teams.
- Advanced knowledge of Application Lifecycle Management (ALM) applications, EMTS/ Global Money Transfer Systems, EPCL, PEGA, ISO 20022, Hogan, JIRA, Kanban and variety of payment processing(SWIFT, FED and CHIPS)
- Extensive knowledge to Script and test for MT and MX format (pacs 002,004,008,009/009cov) to feed down flow to different platforms.
- Helped deploy system enhancements to improve field operations.
- Assisted and led in multiple weekend readiness testing troll outs and smoke testing series in preparation of Swift and Fed Integration.
- Led implementation of complex initiatives impacting one or more lines of business while managing test progression towards tight deadlines.
Reference Data Service Operations Analyst
Bank Of America
11.2017 - 08.2019
- The Global Banking and Market Operations: provide operational support to our clients and business partners day to day in the processing and settling of transactions through trade capture, allocating, confirming, and clearing trades
- Enter and confirmed clients payment instructions for settling of trades
- Assisted in on boarding of clients derivative accounts.
ACCOUNT TRANSFER/ NEW ACCOUNTS SPECIALIZED TEAM
LPL Financial
01.2012 - 07.2017
- High volume call center environment, review imaged paper work, checks, wires, ACH's, deposits, for Quality, Risk, and to mitigate fraud
- Research missing documents needed to complete transfer, ACAT and NON-ACAT, between contra firms.
Operations Processor III
Wells Fargo
11.2016 - 01.2017
- Process SWIFT
- CHIPS, Fed wire and Book transfer payments on company IFT system per receiving transfer instructions/updates
- Ability to use multiple banking resource systems (TGBR, SWIFT.com, HOGAN, PEGA) to accurately investigate additional information needed to ensure of timely processing.
OPERATIONS SPECIALIST III
Bank Of America
05.2015 - 10.2016
- Investigate Foreign Currency wires sent from Nostro and ROE accounts outside of the United States from BOA Dodd Frank or Investigate Commercial corporate account wires
- Research and process Swift, FED, CHIPS and NOSTRO payments via sending recall, beneficiary claims non receipt, update to wire amounts within Pega systems
Education
Professional Certification - Data Analytic
University of North Carolina At Charlotte
Charlotte, NC05.2013
B.S - BUSINESS ADMINISTRATION
FAYETTEVILLE STATE UNIVERSITY
Fayetteville, NC01.2013
Skills
- Proficient in wire processing systems (Operations & QA)
- Proficient in Application Lifecycle Management, Unix MTS and JIRA
- Subject Matter Expert in Pega Systems, ISO 20022, MTS, JCASH (Automation Testing, Quality Assurance and Operations), CLS, EPCL, Intellitracs and Hogan
- Strong ability to deliver the Scope, cost, and schedules of Projects
- Investigating, resolving and Reporting trade or ledge Discrepancies
- Intermediate Excel, SQL, Tableau and BI experience
- Ability to gain Business Acumen in minimal time frame
- Strong analytical skills
- Agile and scrum Workflow expertise
- Lead testing team with highest Scripts executed per day
- Time Management and high attention to details
- Time Management Skills
- Critical thinking
- Risk Management
- Change Management
- Waterfall Methodology
Certification
- Property & Casualty Adjuster License, 2013-12
- Project Management Plus Certificate, 2018-02
Timeline
Senior Business Systems Analyst - Contract
Wells Fargo & Company
02.2025 - Current
Business Analyst- Contract
Bank of America
01.2024 - 01.2025
Business Systems Analyst
Wells Fargo & Company
09.2019 - 12.2023
Reference Data Service Operations Analyst
Bank Of America
11.2017 - 08.2019
Operations Processor III
Wells Fargo
11.2016 - 01.2017
OPERATIONS SPECIALIST III
Bank Of America
05.2015 - 10.2016
ACCOUNT TRANSFER/ NEW ACCOUNTS SPECIALIZED TEAM
LPL Financial
01.2012 - 07.2017
B.S - BUSINESS ADMINISTRATION
FAYETTEVILLE STATE UNIVERSITY
Professional Certification - Data Analytic
University of North Carolina At Charlotte
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