Jalen Bradshaw
Quality Analyst | Data Analyst
Grand Prairie,TX
Summary
Results-driven quality and data analyst with a proven track record of enhancing operational efficiency, driving process improvements, and leveraging analytical tools for impactful decision-making. Adept at identifying and resolving complex issues, ensuring compliance, and utilizing data-driven insights to optimize performance. Excels in collaborative environments and adapts to evolving challenges in technology and business strategy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Quality Analyst
Apex Systems
10.2023 - 12.2024
- Conducted comprehensive analysis of Microsoft Azure Cloud platform customer feedback, leading to enhanced product support.
- Evaluated AI productivity solutions using Power BI and Excel to drive efficiency improvements.
- Assessed Azure subscription billing and network configurations, including Virtual Machines and cloud-based infrastructure.
- Optimized workload distribution among teams using Power BI automation tools.
- Provided actionable insights from customer reports on product performance and complaints.
Quality Analyst
Apex Systems
04.2021 - 11.2022
- Reviewed and categorized customer reports to aid in Microsoft Azure Cloud platform improvements.
- Analyzed billing systems and network configurations, ensuring seamless cloud infrastructure management.
- Conducted data science and SQL research to enhance analytical proficiency for quality assurance.
Customer Service Representative
PLAYAUTO
06.2020 - 11.2020
- Assisted Japanese customers with web-based drop shipping system inquiries, ensuring a seamless user experience.
- Managed logistics operations for high-value item deliveries and pick-ups.
- Developed and maintained instructional video content for company YouTube channel.
English Second Language Teacher
ECC
03.2020 - 06.2020
- Designed and delivered engaging lesson plans to improve student language proficiency.
- Implemented customized assessments to track language test performance and enhance communication skills.
- Fostered an interactive and supportive learning environment.
Warehouse Associate
Amazon
09.2019 - 02.2020
- Executed daily inventory audits and ensured accuracy across all merchandise.
- Oversaw incoming and outgoing shipments while confirming correct labeling.
- Created merchandising to meet extreme demands during holiday season.
English Second Language Teacher
AEON Corporation
11.2017 - 05.2019
- Developed and delivered interactive lesson plans to enhance language proficiency, leveraging multimedia tools, and participation.
- Evaluated student progress through customized assessments to improve language test scores and conversational skills.
- Fostered a learning environment and workshops improving student communication skills and their confidence in speaking.
Office Associate
Georgia State University
03.2016 - 08.2017
- Kept accurate records and catalogs of office and financial data using electronic filing through applications.
- Interacted with guests and students through phone, email, and meetings while assisting with department duties.
- Made deliveries/pickups on campus to and from various departments including assistance with the students in department programs.
Grocery Stock Clerk
Publix Super Markets
09.2014 - 08.2017
- Checked products for price review and placement with warehouse tools.
- Confirmed inventory on store products while servicing customers.
- Worked with Deli department for food sanitation and delivery to customers.
Education
Bachelor of Science - Economics / Computer Information System
Georgia State University
Atlanta, Georgia 05.2013 - 05.2017
Skills
Power BI
Command Prompt
Windows PowerShell
Networking
System Administration
Cybersecurity
Python
Microsoft Excel
R programming
SQL
Certification
Data Analysis with R Programming
Timeline
Senior Quality Analyst
Apex Systems
10.2023 - 12.2024
Quality Analyst
Apex Systems
04.2021 - 11.2022
Customer Service Representative
PLAYAUTO
06.2020 - 11.2020
English Second Language Teacher
ECC
03.2020 - 06.2020
Warehouse Associate
Amazon
09.2019 - 02.2020
English Second Language Teacher
AEON Corporation
11.2017 - 05.2019
Office Associate
Georgia State University
03.2016 - 08.2017
Grocery Stock Clerk
Publix Super Markets
09.2014 - 08.2017
Bachelor of Science - Economics / Computer Information System
Georgia State University
05.2013 - 05.2017
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