Summary
Overview
Work History
Education
Skills
Certification
Volunteer Coaching Experience
Athletic Experience
Affiliations
Accomplishments
Timeline
Generic

Jalen Clarke

Orlando

Summary

Dedicated professional with experience in sports and customer service, bringing teamwork, adaptability, and leadership to every role. Committed to growing within an organization through mentorship and continuous learning. Value past experiences as steppingstones that have strengthened my leadership skills and my ability to inspire others in working toward shared goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Resources Member

National Airlines
Orlando
11.2024 - 08.2025
  • Scheduled and coordinated crew operations across departments.
  • Maintained efficient team communication and operational logistics.
  • Balanced adaptability and structure in time-sensitive, changing scenarios.
  • Complete day-to-day duties with efficiency.
  • Excel with customer and crew member satisfaction by managing problems with appropriate solutions.
  • Learning methods of cost-effective techniques.
  • Adapting to new software to perform my tasks on time.

Inflight Crewmember

JetBlue Airways
Orlando
04.2022 - 01.2025
  • Ensured team performance and passenger safety in high-pressure environments
  • Mentored new hires and supported their onboarding into a structured team system
  • Applied leadership and clear communication under tight time constraints

Customer Service Member

Academy Sports + Outdoors
Orlando
03.2021 - 10.2021
  • Assisted athletes and families with sports gear and performance apparel
  • Maintained a customer-first approach in a high-volume sporting goods environment
  • Gained extensive product knowledge and sports industry insight

Education

Bachelor of Science - Communications

University of Central Florida (UCF)
Orlando, FL
01.2026

Associate of Science -

Valencia College
Orlando, FL
05.2023

Skills

  • Leadership and player mentorship
  • Motivational speaking and team communication
  • High-pressure decision making and adaptability
  • Collaboration with the coaching staff and team operations
  • Microsoft Office Suite
  • scheduling
  • Coordination tools
  • Conflict resolution
  • Sports-focused customer engagement
  • Effective communication
  • Critical thinking
  • Flexible schedule

Certification

  • CPR & First Aid Certified (Adult & Infant),
  • NFHS Coaching Football Certificate
  • NFHS ACL Injury Prevention Certificate
  • NFHS Sports Nutrition Certificate
  • NFHS Concussion in Sports
  • NFHS Sudden Cardiac Arrest Certificate
  • NFHS Collecting Statistics Certificate

Volunteer Coaching Experience

Harker Heights High School, 7-on-7 Football Volunteer Coach, Killeen, TX, 2019, 2021, Problem-solving and critical thinking in football scenarios, Understanding of defensive coverages and offensive philosophies, Knowledge of game film breakdown and use of Hudl, Communicated effectively with student-athletes and staff to align on strategy and execution, Demonstrated understanding of football terminology and concepts in practice planning and team discussions, Developed situational game plans for 7-on-7 competitions, focusing on third-down, red zone, and two-minute drills

Athletic Experience

  • Blinn College – Football Program (Walk-On), Brenham, TX, 2019, Competed as a walk-on recruit for one of the nation's top JUCO programs, Gained insight into college-level defensive schemes and practice intensity, Developed strong time management, resilience, and team discipline
  • Harker Heights High School – Varsity Football (Linebacker/Defense), Killeen, TX, 2019, Awarded All-District Honors and named Defensive Player of the Year (2019), Team captain and vocal on-field leader, Known for football IQ, effort, and consistency in defensive execution

Affiliations

  • Collaborated with parents and league staff to ensure a positive and inclusive experience for all athletes, Emphasized sportsmanship, discipline, and confidence-building in a fun and structured environment, Designed and led weekly practice sessions focused on skill development and game strategy, Supported coaching staff with mentorship and leadership for developing student-athletes, Helped organize and run practices and participated in tournament preparation and sideline support, Worked with defensive backs and linebackers on technique, coverage, and game awareness, Assisted in coaching off-season 7-on-7 football teams, focusing on skill development and team cohesion

Accomplishments

  • In the Honor Society for UCF, recognized for my achievements and participation in school.

Timeline

Crew Resources Member

National Airlines
11.2024 - 08.2025

Inflight Crewmember

JetBlue Airways
04.2022 - 01.2025

Customer Service Member

Academy Sports + Outdoors
03.2021 - 10.2021

Bachelor of Science - Communications

University of Central Florida (UCF)

Associate of Science -

Valencia College

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Jalen Clarke