Jalen Collado
Havana,Cuba
Summary
Dedicated hospitality professional with expertise in guest relations, front desk support, and concierge assistance. Proven track record in delivering customer service excellence and resolving complaints efficiently. Skilled in cash handling, payment processing, and maintaining quality standards within hospitality operations. Strong multicultural communication abilities and adept at problem solving, teamwork, and time management. Committed to enhancing guest experiences through professional presentation and adherence to quality standards.
Overview
16
16
years of professional experience
Work history
Brand Representative
HOLLISTER CO.
Toronto, Canada
2024.01 - 2025.01
- Delivered outstanding customer service and sales support.
- Promoted products and increased customer engagement through effective communication.
- Assisted customers with purchases and product recommendations.
- Maintained store presentation and operational standards.
- Managed over 15 customer calls per day
- Increased sales by 10%
Sanitation Worker
HALLMARK
Mississauga
2023.01 - 2024.01
- Maintained hygiene and sanitation standards in production facilities.
- Followed safety and operational procedures.
- Conducted inspections, waste management, and cleaning operations.
- Ensured compliance with workplace hygiene procedures.
Accounting Assistant
ANA CAMPOS CO.
, USA
2022.01 - 2023.01
- Processed invoices, payroll, accounts payable and receivable.
- Performed bank reconciliations and maintained financial records.
- Supported finance teams with reporting and administrative tasks.
- Supported bank reconciliations and accounting operations.
- Maintained accurate financial records and administrative support.
- Managed over 20 calls per day from differents companies and managers.
Customer Service Representative
MONEY MART
Montreal
2020.01 - 2021.01
- Resolved customer inquiries and complaints professionally.
- Processed financial transactions and maintained customer records.
- Delivered high-quality service in a fast-paced financial environment.
- Handled complaints with empathy and problem-solving focus.
- Maintained accurate customer records and documentation.
- Managed over 25 customer calls daily and colecting calls,
- Increased credit cards sales by 10%
Valet & Guest Service Attendant
L’HOTEL MONTREAL
Montreal
2018.01 - 2020.01
- day Provided high-level guest service in a luxury hotel environment.
- Assisted guests with valet parking, luggage handling, and special requests.
- Created strong first impressions through professional and courteous service.
- Supported front-of-house operations and guest satisfaction.
- Maintained accurate vehicle tracking and security procedures.
- Managed over 60 customers inquieres per day.
Production Technologist
CUBA CATERING S.A.
Havana
2009.01 - 2014.01
- Coordinated production planning and operational processes.
- Managed resource requirements and quality control activities.
- Facilitated communication with airline representatives for efficient collaboration.
- Coordinated food production processes for international airline services.
- Ensured quality control and operational efficiency.
Education
Certificate - Quality Management
HEC Montréal
Montréal, CanadaMaster’s Degree - Food Science & Technology
University of Havana
Havana, CubaBachelor’s Degree - Food Science & Technology
University of Havana
Havana, CubaSkills
- Guest Relations
- Front Desk Support
- Concierge Assistance
- Valet Services
- Customer Service Excellence
- Complaint Resolution
- Cash Handling
- Payment Processing
- Hospitality Operations
- Multicultural Communication
- Problem Solving
- Teamwork
- Time Management
- Professional Presentation
- Quality Standards
LANGUAGES
Spanish: Native
English: Advanced (C1)
French: Advanced Professional (C1)
ADDITIONAL INFORMATION
- International Driver’s License
- Available for immediate relocation in Europe
- Flexible for shifts, weekends, and holidays
- Strong multicultural experience (Canada, USA, Cuba)
- Suitable for: Front Desk, Guest Services, Concierge, Valet, Bellman, Hospitality Operations
Timeline
Brand Representative
HOLLISTER CO.
2024.01 - 2025.01
Sanitation Worker
HALLMARK
2023.01 - 2024.01
Accounting Assistant
ANA CAMPOS CO.
2022.01 - 2023.01
Customer Service Representative
MONEY MART
2020.01 - 2021.01
Valet & Guest Service Attendant
L’HOTEL MONTREAL
2018.01 - 2020.01
Production Technologist
CUBA CATERING S.A.
2009.01 - 2014.01
Master’s Degree - Food Science & Technology
University of Havana
Bachelor’s Degree - Food Science & Technology
University of Havana
Certificate - Quality Management
HEC Montréal