JOCELYN FERNANDEZ
Queens
Summary
Adept at elevating customer experiences, I excelled as a Front Desk Receptionist at Chief Limo Inc, where I seamlessly scheduled appointments and resolved client issues, enhancing office efficiency. Skilled in customer service and bilingual communication, my approach significantly reduced booking conflicts, showcasing my problem-solving and organizational prowess.
Outgoing and reliable Brand Representative. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions.
Overview
2
2
years of professional experience
Work History
Brand Representative
Abercrombie & Fitch
Manhattan
07.2024 - 05.2025
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Engaged with potential customers, providing product information.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Increased sales by encouraging customers to purchase additional products and services.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Made sure to maintain my section folded and helped out any costumer that entered the store, always remembering to suggest order in-store if an item was not available.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Receptionist
Chief Limo Inc
Corona
05.2023 - 08.2023
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Flushing High School
Flushing, NY05.2026
Associate of Science - Clinical Psychology
Hunter College of The City University of New York
New York, NYSkills
- Customer Service
- Listening Skills
- Problem-solving skills
- Verbal and written communication
- Bilingual
- Time Management
- Cash Handling
- Scheduling
- Guest Relations
- Customer engagement
- Floor operations and displays
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Brand Representative
Abercrombie & Fitch
07.2024 - 05.2025
Front Desk Receptionist
Chief Limo Inc
05.2023 - 08.2023
High School Diploma -
Flushing High School
Associate of Science - Clinical Psychology
Hunter College of The City University of New York