Jalen Cottle
Raleigh,NC
Summary
Hardworking Aircrew member with the United States Air Force Reserve, with over 300 flight hours. Has extensive knowledge of safety and repair protocols for aircrafts. Adept at following directions and schedules with an understanding of personnel management. Also excels with troubleshooting software issues on masOS, Windows 11 and Mircosoft Defender. Eagar to learn new systems and processes. Pursues challenges enthusiastically, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Aircrew Flight Technician/Inflight Refueler
USAF
Goldsboro, NC
04.2021 - Current
- Maintained, inspected, adjusted, and packed aircrew flight equipment.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Calculates weight and balance of aircraft
- Monitors fuel loads and cargo
- Supervised operation and maintenance personnel.
- Scheduled aircraft support maintenance.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
Apple Technician
Apple
Charlotte & Raleigh , United States
07.2019 - Current
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Multi-tasked IOS software while providing service and resolving customer issues, questions, comments or concerns.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Bachelor of Arts - Communication Studies And Psychology
University of North Carolina At Charlotte
Charlotte, NC 08.2016 - 12.2020
Skills
Written and verbal communication
Timeline
Aircrew Flight Technician/Inflight Refueler
USAF
04.2021 - Current
Apple Technician
Apple
07.2019 - Current
Bachelor of Arts - Communication Studies And Psychology
University of North Carolina At Charlotte
08.2016 - 12.2020
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