Jalen Coverdale
New York
Summary
Experienced with managing client interactions and ensuring service excellence. Utilizes effective communication and problem-solving techniques to address and resolve client concerns. Strong understanding of importance of teamwork and adaptability in maintaining high service standards.
Overview
15
15
years of professional experience
Work History
Product Guide/Lead
Arc'teryx
10.2024 - Current
- Engaged with customers to understand their needs, provide product recommendations, and drive sales through effective communication and relationship-building
- Anticipate client needs and preferences, ensuring a tailored shopping experience that reflects the luxury brand’s values.
- Conducted regular team huddles to discuss goals, performance metrics, and any store updates
- Foster a positive, collaborative work environment that encourages high employee morale and engagement.
- Maintained a thorough understanding of our merchandise, including current trends, styles, and sizing, to effectively assist customers
Lead Concierge
One Riverside Park Condominium
08.2015 - 08.2024
- Provided exceptional service to residents and guests, including greeting them warmly, addressing inquiries, and offering assistance with personal requests
- Maintain awareness of luxury goods, services, and lifestyle trends in order to provide top-tier recommendations to residents.
- Acted as a liaison between residents and management, ensuring effective communication and resolving any issues or concerns promptly
- Maintained accurate records of resident requests and interactions, and assisted with concierge desk operations, including inventory management of supplies and amenities
- Uphold the luxury reputation of the condominium by providing an impeccable level of service that aligns with the high expectations of residents.
- Organize and coordinate luxury events and resident gatherings, such as private parties, dinners, or holiday events.
- Maintain the utmost discretion and confidentiality with sensitive resident information and requests.
Stylist
Topshop
10.2014 - 08.2015
Concierge
Planned Lifestyles Companies
03.2012 - 10.2014
Personal shopper
Levis
07.2010 - 02.2012
Education
Liberal Arts
Lehman College
The Bronx, NYSkills
- Strong communication and interpersonal skills
- Adaptable and flexible
- Organizational skills
- Relationship building
- Task prioritization
- Conflict resolution
- Team supervision
- Discretion and confidentiality
Timeline
Product Guide/Lead
Arc'teryx
10.2024 - Current
Lead Concierge
One Riverside Park Condominium
08.2015 - 08.2024
Stylist
Topshop
10.2014 - 08.2015
Concierge
Planned Lifestyles Companies
03.2012 - 10.2014
Personal shopper
Levis
07.2010 - 02.2012
Liberal Arts
Lehman College
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