Jalen Fields
McKinney,TX
Summary
Motivated and detail-oriented individual seeking a forensic investigator role. Currently pursuing a Criminal Justice certification to complement a Bachelor's degree in Sociology. Passionate about applying analytical skills and sociological insights to solve complex cases. Dedicated to helping others and commited to upholding justice through meticulous investigative practices. Strong communication, problem-solving, and crticial thinking abilities with a deep desire to contribute to the safeity and well-being of the community.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Dallas, TX
06.2023 - Current
Provide secure support to taxpayers and tax professionals by responding to inquiries, resolving issues, and providing guidance on IRS policies and procedures.
- Address consumer questions on applying tax codes, proper form selection, and meeting tax responsibilities.
- Provide over-the-phone technical assistance to individuals and businesses accessing the IRS portal services.
- Utilizing Treasury computer systems for research and resolutions.
Sales Coordinator
LA Fitness
Plano, TX
03.2023 - 05.2023
Member of the full-time sales council, responsible for club growth and membership renewals. Ensured club standards were upheld to provide members with a clean, safe environment.
- Consulted with members regarding fitness memberships, promotional packages, and confirmed new selections and package upgrades for existing members, and provided advisory guidance to current and prospective clients.
Education
Bachelor of Science - Sociology
Oklahoma State University
Stillwater, OK05-2022
Certification - Criminal Justice
Collin County Community College
Plano, TXSkills
Work experience with the Department of the Treasury via handling confidential taxpayer information and assisting citizens with clarity on documentation and procedural submissions have molded vital workplace skills I have built a strong ability to navigate government software systems while maintaining courteous and professional interactions during high-stress situations These essential skills coordinated with accurate communication and adherence to confidentiality protocols make me a qualified candidate for this position
Languages
Japanese
Limited
Volunteer and Extracurricular Activities
Enactus Project Leader - OSU International Service Organization
- In charge of fundraising and project management regarding startup efforts for domestic violence support centers.
- Researched and interviewed leadership of service organization firms gaining knowledge and served as the liaison to foster connections.
- Hosted various fundraisers raising over twenty-five hundred dollars to be contributed to Oklahoma's Wings of Hope, a local nonprofit servicing individuals in need of medical care and social services.
Boy Scouts of America: Eagle Scout
Oklahoma State University Valorant Esports Captain
- 2021-2022
Oklahoma State University Intramural Dept Student Leader/Organizer
- 2017-2021
Timeline
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - Current
Sales Coordinator
LA Fitness
03.2023 - 05.2023
Bachelor of Science - Sociology
Oklahoma State University
Certification - Criminal Justice
Collin County Community College
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