Summary
Overview
Work History
Education
Skills
Timeline
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Jalen Florence

Las Vegas

Summary

Dynamic professional with a results-driven approach, honed at The Venetian Resort Las Vegas, where I excelled in customer support and documentation management. Proven ability to foster client satisfaction through effective communication and analytical problem-solving, ensuring seamless operations and positive experiences in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Resort Services Agent

The Venetian Resort Las Vegas
05.2024 - 04.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

Security Officer

Allied Universal Security Services
08.2023 - 05.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Lead Busser

Sapporo Revolving Sushi
01.2023 - 08.2023
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers' concerns swiftly to maintain the flow of service within the establishment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.

Shift Lead

Big Lots
11.2021 - 03.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

Desert Oasis High School
Las Vegas, NV

Skills

  • Analytical problem-solving
  • Optimistic mindset
  • Customer support expertise
  • Strong organizational abilities
  • Results-driven approach
  • Effective communication
  • Fostering client satisfaction
  • Customer service assistance
  • Critical thinking
  • Willingness to adjust hours
  • Documentation management

Timeline

Resort Services Agent

The Venetian Resort Las Vegas
05.2024 - 04.2025

Security Officer

Allied Universal Security Services
08.2023 - 05.2024

Lead Busser

Sapporo Revolving Sushi
01.2023 - 08.2023

Shift Lead

Big Lots
11.2021 - 03.2022

Desert Oasis High School

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