Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalen Fulton

North Scituate,RI

Summary

Behavioral health professional with strong focus on team collaboration and results. Skilled in developing and implementing behavioral interventions and strategies to enhance client outcomes. Known for adaptability and reliability, with ability to respond effectively to changing needs. Proficient in data analysis, crisis intervention, and positive behavioral support techniques. I excel in fostering collaboration and promoting a positive, safe environment. Adaptable and detail-oriented, I deliver exceptional customer service while managing high-stress situations effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavior Specialist

West Bay Collaborative
10.2024 - Current
  • Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
  • Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
  • Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.
  • Improved student behavior by implementing individualized behavior support plans and strategies.
  • Promoted a positive school climate by fostering collaborative relationships between staff members, families, and community partners in support of student success.

Neighborhood Expert

Applebee's
10.2018 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.

Barista

Honey Dew Donuts
01.2021 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Personal Care Assistant

The Fogarty Center
05.2022 - 01.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Client Service Representative

Citizens Bank
10.2021 - 03.2022
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Barista

Dunkin' Donuts
07.2015 - 09.2018
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

The Greene School
West Greenwich, RI
06-2019

Skills

  • Verbal and written communication
  • Strong multitasking
  • Quick learner
  • Detail-oriented
  • Teamwork and collaboration
  • Professionalism
  • Adaptability
  • Time management
  • Cash handling
  • Exceptional customer service

Certification

  • Certified Teacher's Assistant, West Bay Collaborative - April 2025
  • CPI Nonviolent Crisis Intervention Training - February 2025

Timeline

Behavior Specialist

West Bay Collaborative
10.2024 - Current

Personal Care Assistant

The Fogarty Center
05.2022 - 01.2023

Client Service Representative

Citizens Bank
10.2021 - 03.2022

Barista

Honey Dew Donuts
01.2021 - 02.2024

Neighborhood Expert

Applebee's
10.2018 - Current

Barista

Dunkin' Donuts
07.2015 - 09.2018

The Greene School

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