Jalen Gilbert
Cincinnati
Summary
Customer-focused professional with proven leadership, strong communication, and sound decision-making skills. Known for setting high service standards, empowering teams, and adapting quickly to succeed across diverse roles and environments.
Overview
7
7
years of professional experience
Work History
Brand Manager
Appliance Factory & Mattress Kingdom
Mason, OH
08.2025 - 03.2026
- Optimized delivery schedules and routes to ensure efficiency, cost-effectiveness, and high customer satisfaction
- Collaborated with sales, operations, and marketing teams to drive revenue growth and exceed targets
- Supervised and coached employees, supporting professional development and accountability
- Prepared and analyzed operational reports to guide strategic decisions
- Implemented process improvements to enhance efficiency and service quality
- Acted as a liaison between corporate leadership, staff, and customers to ensure alignment and clear communication
Retail Sales Manager
Morris Furniture Co., Inc.
Mason, OH
12.2024 - 07.2025
- Delivered exceptional customer service while leading by example to increase customer satisfaction and drive sales growth
- Led daily operations and handled key corporate responsibilities, including reporting, compliance, and performance tracking
- Prepared and maintained detailed monthly sales reports with daily updates, providing leadership with clear insights into store performance
- Cultivated a high-performance, customer, focused team culture that consistently exceeded company goals and service standards
- Built strong, long-term customer relationships through personalized service and proactive problem resolution
Operations Manager
Urban Air Adventure Park
Fairfield, OH
01.2024 - 11.2024
- Supervised and trained employees while managing payroll, schedules, and staffing to optimize performance
- Directed inventory, cash handling, and financial reporting to ensure accuracy and operational efficiency
- Led customer service initiatives, resolved issues, and maintained high satisfaction
- Ensured safety, maintenance, and smooth daily operations of all attractions
- Executed business strategies and aligned team goals with organizational objectives
Customer Service Manager
Kroger
West Chester, OH
10.2018 - 12.2023
- Managed scheduling, receiving, and exporting of deliveries, streamlining operations to maximize efficiency and on-time performance
- Resolved customer issues promptly and effectively, ensuring high levels of satisfaction, loyalty, and repeat business
- Prepared, analyzed, and presented regular departmental performance reports to upper management, providing actionable insights and strategic recommendations
- Demonstrated active listening, professionalism, and a solution-oriented approach in all customer and team interactions
- Successfully managed high-pressure and challenging situations while maintaining focus on service quality, operational excellence, and customer satisfaction
Education
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University
Marion, IN05-2028
Skills
- Team management
- Effective communication
- Team leadership
- Customer service
- Time management
- Employee relations
- Sales
- Analysis skills
- Emotional Intelligence
- Technical Skills
- Interpersonal Communication
- Critical Thinking
- Problem Solver
- Adaptability
- Collaboration
- Empathy
Timeline
Brand Manager
Appliance Factory & Mattress Kingdom
08.2025 - 03.2026
Retail Sales Manager
Morris Furniture Co., Inc.
12.2024 - 07.2025
Operations Manager
Urban Air Adventure Park
01.2024 - 11.2024
Customer Service Manager
Kroger
10.2018 - 12.2023
Bachelor of Science - Business Administration And Management
Indiana Wesleyan University