JALEN GOWANS

Certifications/ Critical Roles :

Process Guide

Problem Solve

Jam Clearing

P.I.D Operator

Water Spider

Trained in multiple process paths

• Collaborated with team members to achieve project goals and improve overall team performance.
• Streamlined workflow for increased efficiency by implementing new processes and organizational strategies.
• Spearheaded process improvement initiatives, resulting in increased operational efficiencies across various departments.
• Assisted in the development of training materials, leading to better onboarding experiences for new hires.

• Trained and supervised merchandising team members in best practices, improving overall performance.
• Implemented innovative visual displays that captured attention and boosted sales significantly.
• Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
• Increased sales by developing and implementing successful merchandising strategies.
• Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
• Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Organized meetings for up to 50 staff members to discuss upcoming promotions, key strategies, and tasks.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Managed approximately 30 incoming calls and emails per day from customers.

• Time effective routes / Quality deliveries / Following written and verbal orders
• Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
• Managed a route catering to over 35 customers a daily.
• Collaborated with team members to optimize route planning and improve overall service quality.
• Adapted quickly to changing weather conditions or unforeseen circumstances while maintaining a strong commitment towards meeting customer expectations at all times.
• Handled fragile items with care to minimize damages during transit and uphold the company's reputation for reliable service.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.