Jalen Green
Serco Inc.
Loganville,GA
2
years of professional experience
Computer Science student with nearly three years of professional experience supporting government operations through Serco. Experienced in hardware deployment, laptop imaging, technical troubleshooting, customer service, and working with cross-functional teams in fast-paced environments. Seeking an entry-level IT Support, Help Desk, Technical Support, or Junior Cybersecurity role where I can continue developing technical skills while completing my degree.
Work History
Technical Support Assistant
1 Year 8 Months- Configured and deployed laptops for new hires
- Assured with imaging, setup, troubleshooting, and hardware preparation
- Supported cyber security practices and data protection practices
- Worked directly with military and government personnel in a professional environment
- Provided technical assistance to staff and resolved hardware/software issues
Education
Bachelor of Science - Computer Science
- Actively pursuing AWS Cloud Practitioner certification
Skills
Cybersecurity: Threat detection & prevention
Penetration Testing
Identity & Access Management (IAM)
Application Security
Cloud & Infrastructure: Cloud Security (AWS)
Secure Configuration
DDoS Prevention
Security Policy Development
Phishing Awareness Training
Other Skills: Team Collaboration
customer support
networking fundamentals
laptop imaging and deployment
Incident Response
Clearances: Secret with ability to achieve top secret
Timeline
Technical Support Assistant
Serco Inc.
09.2023 - 05.2025Read More
Morgan State University
Bachelor of Science from Computer Science
Read More