Linh Le

Resolved technical issues for employees via phone, in-person, and electronic support.

Diagnosed advanced Windows operating system problems using command-line troubleshooting techniques.

Managed data backup and recovery operations with Veeam for TrueNAS, including server backups.

Assisted with system configuration, image management deployment, and inventory control.

Administered Microsoft 365 components, including Exchange Online, SharePoint, OneDrive, and Teams.

Collaborated on data loss prevention initiatives to ensure compliance with security policies.

Tracked IT assets using custom applications and spreadsheets for accurate record-keeping.

Processed support requests while documenting incidents and managing service tickets.

Utilized Hyper-V for virtualization and manage remote access tools to provide state-wide support.

Conducted training on IT tools and developed user guides for common issues.

Conducted fact-finding interviews and phone calls to gather information for claim processing.

Processed claims in compliance with laws, regulations, and policies.

Sent standard forms to employers to resolve discrepancies and obtain additional information.

Reviewed and investigated claims to provide comprehensive support and adjustments.

Analyzed trends in claims data and generated necessary reports.

Determined appropriate unemployment insurance programs based on employment history and claim dates.

Verified accuracy of wage information with claimants, requesting documentation when needed.

Informed claimants about benefits, payment procedures, and rights regarding unemployment insurance.

Collaborated with upper management to train and develop partners, directing workflow effectively.

Assisted in determining production and inventory levels for bakery operations.

Contributed to maintaining sales performance, financial results, public relations, product quality, and work standards.

Enforced quality control and food safety standards, ensuring proper stocking and rotation of dated products.

Evaluated aroma, flavor, taste, texture, and color to inspect baked goods for quality assurance.

Trained and supervised cashiers to enhance team performance.

Served as primary contact for customer service associates, facilitating effective communication.

Addressed customer inquiries and resolved issues promptly.

Generated accurate reports from each register to ensure financial integrity.

Reconciled cash tills at closing, verifying funds against reports for accuracy.