Joelle Keffer
Clover,SC
Summary
Security Operations Center professional supporting threat monitoring, risk analysis, and incident response across hundreds of locations. Uses Everbridge, Dataminr, OSINT, and internal intelligence sources to create timely alerts and ENS communications for regional leadership and employees during critical events.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Security Operations Specialist II
Charter Communications/Spectrum
Charlotte, NC
01.2023 - Current
- Conducted proactive threat monitoring and risk analysis to identify emerging security incidents and mitigate potential business disruptions.
- Analyze threat data and intelligence feeds to support timely and informed security decision-making for incidents impacting all employees.
- Implement risk mitigation strategies and coordinate appropriate response measures to protect personnel, assets, and operations across multiple business units.
- Monitor and assess potential threats to the organization using VCC (Everbridge), Dataminr, open-source intelligence (OSINT), internal intelligence sources, and situational awareness tools, supporting over hundreds of locations daily.
- Created and distributed security alerts and incident notifications to Regional Leadership, ensuring timely awareness during active or developing events.
- Develop and disseminate Employee Notification System (ENS) communications to provide critical information and safety guidance during incidents.
- Collaborated with team to ensure proper and timely handling of incidents, emails, and events.
- Leverage available resources and technologies to deliver efficient, accurate, and timely security operations support, maintaining compliance with organizational standards.
Education
Bachelor of Arts - Intelligence Studies & Criminal Justice
The Citadel
Charleston, SC05-2021
Skills
- Threat Intelligence Analysis
- Incident Response Coordination
- Critical Incident Monitoring
- Risk Management
- OSINT analysis
- SAS, RStudio, SPSS, Microsoft Office
- Team Collaboration
- Task prioritization
- Decision making
- Team leader
- Adaptability
- Written and Verbal Communication
TITLE
Security Operations Specialist II
Certification
- Cybersecurity Certification (Financial Technology Concentration)
- CompA+
- Office Level 2 Badges (Word, Excel, PowerPoint)
- Microsoft
Additional information
- NATIONAL SOCIETY OF LEADERSHIP & SUCCESS: Nominated to join due to stellar academics and workload.
- NATIONAL SOCIETY OF COLLEGIATE SCHOLARS: Selected from Winthrop University for academic achievements. Only 10% of Winthrop's students get selected each year.
Timeline
Security Operations Specialist II
Charter Communications/Spectrum
01.2023 - Current
Bachelor of Arts - Intelligence Studies & Criminal Justice
The Citadel